PROBLEM SOLVING
Problem | Possible causes | What to do |
The remote control is not working. | Battery exhausted. | Change the batteries (both). |
| Remote control is incorrectly | Aim the remote control at box. |
| aimed. | Check that nothing blocks the front |
|
| panel. |
| The Mediamaster is in standby | Check if (.) is flashing on the front |
| mode. | panel display when you press a button. |
|
| If not replace the batteries (both). |
|
|
|
You see the | The Mediamaster can’t recognise | Check that you are using the proper |
| your Smartcard. | Smartcard. Check that the Smartcard |
Viewing card error. |
| has been correctly inserted with the |
|
| gold chip downwards. If the problem |
|
| persists, you may have a problem with |
|
| the card. |
|
| Contact your dealer or Service Pro- |
|
| vider. |
|
|
|
You have forgotten your secret PIN |
| Contact your Service Provider. |
code. |
|
|
CA Module is not working.
CA module is not installed. CA module is not correctly inserted.
Check that the CA module has been correctly inserted.
Contact your dealer or Service Pro- vider.
No picture. | CA module is inserted but not |
| working correctly. |
Eject the CA module and reinsert it again.
Please note: The first thing to do before sending the Mediamaster to service is to:
1:Perform ”Diagnostic” procedure in System Information menu.
2:Try downloading new software into the Mediamaster.
With this procedure, the new software may solve the problem in the quickest and most efficient way. See the relevant section ”Receiver Upgrade” earlier on in this manual.
What to do if you can’t solve the problem
If you have tried all of the actions suggested above, without solving the problem, please contact your dealer or Service Provider.
FRONT PANEL DISPLAY
When
When starting from standby, prod- uct variant and system software version is shown.
Remaining time in percent during the download procedure.
The Mediamaster is in standby mode, and current time is shown.
Channel number in TV mode.
Channel number in radio mode.
RF channel in tuning mode.
In TV mode.
In video mode.
When downloading new software via the air.
When downloading new software via the Serial RS232 socket.
Error messages. For service per- sonnel
Lights when no signal is being re- ceived.
Flashes when pressing a button on the remote control.
GB 47
