next to a user indicates that you have received a new message from that user.
To view an ongoing conversation, select the user. To send a message, write your message, and press the scroll key. To return to the conversations list without closing the conversation, select Back.
To start a new conversation, select Options > New conversation > Select recipient and from a list of your saved IM contacts that are currently online; or select Enter user ID to enter the user ID.
To close the conversation, select Options > End conversation.
To save a user to your IM contacts, scroll to the user, and select Options > Add to IM contacts.
To block messages from a user, scroll to the user, and select Options > Blocking options > Add to blocked list.
IM contacts
Select Menu > Settings > IM > IM contacts.
You can see a list of your saved IM contacts. 
indicates contacts that are currently online, and 
indicates contacts that are offline.
To create a new contact, select Options > New IM contact. Fill in the Nickname and User ID fields, and select Done.
To start or continue a conversation with a contact, scroll to the contact, and select Options > Open conversation.
Create a new IM group
Select Menu > Settings > IM > IM groups > Options > Create new group. Enter the settings for the group.
Restrict access to an IM group
To create a closed IM group, create a group members list. Only the users on the list are allowed to join the group. Select the IM groups view, scroll to the group, and select Options > Group > Settings > Group members > Selected only.
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