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Nortel Networks
1150E manual
Models:
1150E
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Troubleshooting
Configuring Telephone Options
Connecting the components
Accessing display diagnostics
Set up a Conference call
To restore the default labels
Using the buzz signal
Adjusting the volume
LCD status indicators
Night Service
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Contents
IP Phone 1150E
Page
Revision history
Revision history
Contents
Call Center Supervisor Features
Call Center Agent/Supervisor Features
Additional Call Features
IP Phone 1150E non-ACD call features
Additional phone features
Regulatory and safety information
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Contents
About the Nortel IP Phone 1150E
Basic features
About the Nortel IP Phone 1150E
IP Phone 1150E
Context-sensitive soft keys are located
Telephone controls
About the Nortel IP Phone 1150E
About the Nortel IP Phone 1150E
About the Nortel IP Phone 1150E
About the Nortel IP Phone 1150E
Password Admin
About the Nortel IP Phone 1150E
Telephone display
Call features and Flexible Feature Codes
Using encrypted calling
Security features
Managing your Station Control Password Scpw
To change your Scpw
To turn Password Protection on or off
Highlight New Password
Mode
Entering text using the USB keyboard
Entering and editing text
Application text entry
Entering text using the telephone dialpad
Editing text using the context-sensitive soft keys
USB keyboard function keys during telephone calls
Editing context-sensitive soft key description Part 1
To edit text with the context-sensitive soft keys
Editing context-sensitive soft key description Part 2
IP Phone 1150E connections
Connecting the components
Before you begin
Connecting the components of the phone
Removing the stand
Connecting the components
Cable routing tracks
Connecting the components
Telephone Options menu
Configuring Telephone Options
To use the Telephone Options menu
Using the Telephone Options menu
To adjust the volume
Adjusting the volume
Adjusting the display screen contrast
To adjust the display screen contrast
Selecting a language
To select a language
Accessing display diagnostics
Selecting date and time format
To select a date and time format
To use Display diagnostics
Choosing a local dialpad tone
To choose a local dialpad tone
Diagnostics
Viewing phone information
To view phone information
To view diagnostic information
Selecting a headset type
To select a headset type
Configuring call log options
Configuring the Callers List log
To log only unanswered calls
To configure New Call Indication
Configuring New Call Indication
To configure Preferred Name Match
Configuring Preferred Name Match
To configure default area codes maximum of three
Configuring Area Code Setup
To edit area code display
To select a ring type
Choosing a ring type
Setting the call indicator light
Enabling or disabling Call Timer
To enable or disable Call Timer
To turn the call indicator light on or off
To rename the labels
Changing feature key labels
To restore the default labels
To configure name display format
Configuring the name display format
To change your Scpw
Using the Password Admin menu
Enable Password Protection
Choose one of the following context
Agent login
Call Center Agent/Supervisor Features
To login as an agent
Headset interface
To login with Agent ID and MQA
Login with Agent ID and Multiple Queue Assignment MQA
To login without Supervisor ID
Login without Supervisor ID
Without Priority
With Priority
To correct errors during the login procedure
Default login
To use the default login feature
Example
To logout
Agent logout
Use Activity Code
Call Center Agent features
Answer Call Center calls
To capture activities
Call Forcing
Emergency Key
When you have an emergency situation
Use Not Ready
To be taken out of the queue
Making non-ACD calls
Activate Make Set Busy
To activate Make Set Busy
To deactivate Make Set Busy
To answer a non-ACD call
Contact your supervisor
To call your supervisor
To return to the ACD call
Use Walkaway and Return from Walkaway
To use the Walkaway feature
To Conference your Supervisor during a call in progress
To Transfer to a supervisor, during a call in progress
To return from Walkaway
Press the key next to the flashing indicator
Call Center Supervisor Features
LCD status indicators
Agent Keys
Answer Emergency
Answer Agent
To disconnect an agent call
To disconnect from the emergency call
Use the Supervisor Observe and Supervisor Headset Port
Call Agent
To call an agent
To leave Call Agent state
Observe Agent
To use the Supervisor Talk/Listen feature
To mute the Supervisor headset
To observe an agent
To leave the Observe state
To talk to an agent you are observing
To enter Night Service
Night Service
Interflow
To activate Interflow
To exit Night Service
To transition to Night Service
IP Phone 1150E non-ACD call features
Make a call
To make a call
To use Predial
Using Predial
To use Auto Dial
Using Auto Dial
To display the Auto Dial number
To store an Auto Dial number
Using Ring Again
To call a Ring Again party when you receive notification
To use Ring Again
Using Speed Call
Using Last Number Redial
To cancel Ring Again before notification
To use Last Number Redial
Press the Speed Call Controller Key
To store or change a Speed Call number
To make a System Speed Call
Using System Speed Call
Using Hot Line
Using Intercom calling
To use Hot Line
To make an Intercom call
To answer a call
Answering a call
While on an active call
To place a call on Hold
To retrieve a call on hold
Transferring a call
To use the Transfer feature
Using Timed Reminder Recall
To use Timed Reminder Recall
If the transferred call is not answered, your phone rings
Using Call Park
Using Attendant Recall
To contact the attendant while on a call
To park a call on a System Park DN
To retrieve a parked call
To park a call on a DN other than the System Park DN
Calling Party Number/Charge Account
Displaying incoming calls
To record the calling party number or charge account number
To use Call Trace while you are on a call
Tracing a Malicious call
To use Call Trace if you do not have a Call Trace Key
Using the buzz signal
Additional Call Features
Using Call Page Connect to make an announcement
To buzz the phone linked to yours
To disconnect from the paging system
Charging a call or charging a forced call
To charge a call in progress
To charge a call to an account when you transfer a call
Dial the number of the phone where
Using Enhanced Override
To use Enhanced Override
To end the connection
To use Forced Camp-on
Using Forced Camp-on
Override Feature
To override a busy/engaged signal
To answer a camped-on call
Using Radio
Using Privacy Release
To use Privacy Release while on an established call
To use Automatic Pre-selectionMeet me
To use Automatic Post selection
Using Voice Call
To use the Special Radio Paging features
To make a voice call
Using the Voice Messaging control screens
To respond to a voice call
To use Voice Messaging controls
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Activate Call Pickup
Activate Automatic Answerback
To use Automatic Answerback
To deactivate Automatic Answerback
To answer an incoming call in another Call Pickup Group
Use Call Waiting
To answer an incoming call while on another call
To return to your first phone call
If you do not have a Call Waiting Key
Forward calls
To forward your calls
To view the number that your calls are being forwarded to
To cancel Internal Call Forward
To cancel Call Forward
Forward internal calls only
To forward your internal calls
Use Remote Call Forward
To reinstate Internal Call Forward to the same number
To activate Remote Call Forward
To cancel Remote Call Forward
Secure your phone
To lock your phone
To unlock your phone
Set up a Conference call
To change your password must be done from your phone
To set up a conference call
Join a call
Selectable Conferee Display and Disconnect
To view active conferees
To disconnect a conferee
To call group members
Use Group Call
To answer a Group Call
To end a Group Call
Additional phone features
Using the Personal Directory
To add an entry
To edit an entry
To search for an entry
To delete an entry
Using the Callers List
To dial an entry
To delete the entire Callers List
Using the Redial List
To delete the entire Redial List
Using Virtual Office
Virtual Office connection availability
Logging in to Virtual Office
Using Virtual Office on your Remote phone
Logged in to an IP Phone 1150E
Logged in to an IP Phone 1150E using an IP Softphone
Using Virtual Office on your Office phone
Office phone displays the message Logged Out
To log out from a Remote phone
Logging out of Virtual Office
Troubleshooting Virtual Office Part 1
Troubleshooting Virtual Office
Troubleshooting Virtual Office Part 2
Troubleshooting Virtual Office Part 3
Using Media Gateway 1000B
Normal Mode
Local Mode
Using Resume Normal Mode
Using Test Local Mode
Troubleshooting MG 1000B
Troubleshooting MG 1000B
Additional phone features 140
Regulatory and safety information
Jurisdiction Standard Description
EMC compliance
Vcci
DenAn regulatory notice for Japan Other
Terms you should know
Information display
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Index
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152
Page
Copyright 2006 Nortel Networks. All rights reserved
