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Nortel Networks 1150E manual Regulatory and safety information, 145, 149

Models: 1150E

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Regulatory and safety information . . . . . . . . . . . . . . . . . . 141

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 144 Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Terms you should know	145
Index	149

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Nortel Networks 1150E manual Regulatory and safety information, 145, 149

Contents

IP Phone 1150E Page Revision history Revision history Contents Call Center Supervisor Features Call Center Agent/Supervisor FeaturesAdditional Call Features IP Phone 1150E non-ACD call featuresAdditional phone features Regulatory and safety information 145149 Contents About the Nortel IP Phone 1150E Basic features About the Nortel IP Phone 1150E IP Phone 1150E Context-sensitive soft keys are located Telephone controlsAbout the Nortel IP Phone 1150E About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E Password Admin About the Nortel IP Phone 1150E Telephone display Call features and Flexible Feature CodesUsing encrypted calling Security featuresManaging your Station Control Password Scpw To change your ScpwTo turn Password Protection on or off Highlight New PasswordMode Entering text using the USB keyboard Entering and editing textApplication text entry Entering text using the telephone dialpad Editing text using the context-sensitive soft keysUSB keyboard function keys during telephone calls Editing context-sensitive soft key description Part 1 To edit text with the context-sensitive soft keysEditing context-sensitive soft key description Part 2 IP Phone 1150E connections Connecting the componentsBefore you begin Connecting the components of the phoneRemoving the stand Connecting the components Cable routing tracks Connecting the components Telephone Options menu Configuring Telephone OptionsTo use the Telephone Options menu Using the Telephone Options menuTo adjust the volume Adjusting the volumeAdjusting the display screen contrast To adjust the display screen contrast Selecting a languageTo select a language Accessing display diagnostics Selecting date and time formatTo select a date and time format To use Display diagnostics Choosing a local dialpad toneTo choose a local dialpad tone Diagnostics Viewing phone informationTo view phone information To view diagnostic information Selecting a headset typeTo select a headset type Configuring call log options Configuring the Callers List logTo log only unanswered calls To configure New Call Indication Configuring New Call IndicationTo configure Preferred Name Match Configuring Preferred Name MatchTo configure default area codes maximum of three Configuring Area Code SetupTo edit area code display To select a ring type Choosing a ring typeSetting the call indicator light Enabling or disabling Call TimerTo enable or disable Call Timer To turn the call indicator light on or offTo rename the labels Changing feature key labelsTo restore the default labels To configure name display format Configuring the name display formatTo change your Scpw Using the Password Admin menuEnable Password Protection Choose one of the following context Agent login Call Center Agent/Supervisor FeaturesTo login as an agent Headset interfaceTo login with Agent ID and MQA Login with Agent ID and Multiple Queue Assignment MQATo login without Supervisor ID Login without Supervisor IDWithout Priority With PriorityTo correct errors during the login procedure Default loginTo use the default login feature ExampleTo logout Agent logoutUse Activity Code Call Center Agent featuresAnswer Call Center calls To capture activitiesCall Forcing Emergency Key When you have an emergency situationUse Not Ready To be taken out of the queueMaking non-ACD calls Activate Make Set BusyTo activate Make Set Busy To deactivate Make Set BusyTo answer a non-ACD call Contact your supervisorTo call your supervisor To return to the ACD callUse Walkaway and Return from Walkaway To use the Walkaway featureTo Conference your Supervisor during a call in progress To Transfer to a supervisor, during a call in progressTo return from Walkaway Press the key next to the flashing indicator Call Center Supervisor Features LCD status indicatorsAgent Keys Answer Emergency Answer AgentTo disconnect an agent call To disconnect from the emergency callUse the Supervisor Observe and Supervisor Headset Port Call AgentTo call an agent To leave Call Agent stateObserve Agent To use the Supervisor Talk/Listen featureTo mute the Supervisor headset To observe an agentTo leave the Observe state To talk to an agent you are observingTo enter Night Service Night ServiceInterflow To activate InterflowTo exit Night Service To transition to Night ServiceIP Phone 1150E non-ACD call features Make a callTo make a call To use Predial Using PredialTo use Auto Dial Using Auto DialTo display the Auto Dial number To store an Auto Dial numberUsing Ring Again To call a Ring Again party when you receive notificationTo use Ring Again Using Speed Call Using Last Number RedialTo cancel Ring Again before notification To use Last Number RedialPress the Speed Call Controller Key To store or change a Speed Call numberTo make a System Speed Call Using System Speed CallUsing Hot Line Using Intercom callingTo use Hot Line To make an Intercom callTo answer a call Answering a callWhile on an active call To place a call on HoldTo retrieve a call on hold Transferring a call To use the Transfer featureUsing Timed Reminder Recall To use Timed Reminder RecallIf the transferred call is not answered, your phone rings Using Call Park Using Attendant RecallTo contact the attendant while on a call To park a call on a System Park DNTo retrieve a parked call To park a call on a DN other than the System Park DNCalling Party Number/Charge Account Displaying incoming callsTo record the calling party number or charge account number To use Call Trace while you are on a call Tracing a Malicious callTo use Call Trace if you do not have a Call Trace Key Using the buzz signal Additional Call FeaturesUsing Call Page Connect to make an announcement To buzz the phone linked to yoursTo disconnect from the paging system Charging a call or charging a forced callTo charge a call in progress To charge a call to an account when you transfer a callDial the number of the phone where Using Enhanced Override To use Enhanced OverrideTo end the connection To use Forced Camp-on Using Forced Camp-onOverride Feature To override a busy/engaged signalTo answer a camped-on call Using Radio Using Privacy ReleaseTo use Privacy Release while on an established call To use Automatic Pre-selectionMeet meTo use Automatic Post selection Using Voice Call To use the Special Radio Paging featuresTo make a voice call Using the Voice Messaging control screens To respond to a voice callTo use Voice Messaging controls 106 Activate Call Pickup Activate Automatic AnswerbackTo use Automatic Answerback To deactivate Automatic AnswerbackTo answer an incoming call in another Call Pickup Group Use Call WaitingTo answer an incoming call while on another call To return to your first phone callIf you do not have a Call Waiting Key Forward calls To forward your callsTo view the number that your calls are being forwarded to To cancel Internal Call Forward To cancel Call ForwardForward internal calls only To forward your internal callsUse Remote Call Forward To reinstate Internal Call Forward to the same numberTo activate Remote Call Forward To cancel Remote Call Forward Secure your phone To lock your phoneTo unlock your phone Set up a Conference call To change your password must be done from your phoneTo set up a conference call Join a call Selectable Conferee Display and Disconnect To view active confereesTo disconnect a conferee To call group members Use Group CallTo answer a Group Call To end a Group Call Additional phone features Using the Personal DirectoryTo add an entry To edit an entry To search for an entry To delete an entryUsing the Callers List To dial an entry To delete the entire Callers List Using the Redial ListTo delete the entire Redial List Using Virtual Office Virtual Office connection availability Logging in to Virtual OfficeUsing Virtual Office on your Remote phone Logged in to an IP Phone 1150E Logged in to an IP Phone 1150E using an IP Softphone Using Virtual Office on your Office phoneOffice phone displays the message Logged Out To log out from a Remote phone Logging out of Virtual OfficeTroubleshooting Virtual Office Part 1 Troubleshooting Virtual OfficeTroubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Using Media Gateway 1000BNormal Mode Local ModeUsing Resume Normal Mode Using Test Local ModeTroubleshooting MG 1000B Troubleshooting MG 1000BAdditional phone features 140 Regulatory and safety information Jurisdiction Standard Description EMC complianceVcci DenAn regulatory notice for Japan Other Terms you should know Information display 147 148 Index 150 151 152 Page Copyright 2006 Nortel Networks. All rights reserved