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Nortel Networks 1150E manual

Models: 1150E

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Index

Directory Number 145 Display Key 92, 93

Display Network Diagnostics Utili- ties 20

DN 145

E

Electronic Lock 114 Emergency

supervisor 72 End ACD call 64

Enhanced Override 99 Expand key 16

Hold 109

Hold key 16

Hot Line 85

I

Indicator status 146 Individual Line (DN) Key 94 Information display 146 Intercom 85

Interflow 76

Internal Call Forward 111 Interrupted dial tone 146

F

Feature Access Code (FAC) 78, 94, 101, 108

Feature display 146 Fixed key 146

Flexible Feature Code (FFC) 78, 84, 94, 99, 101, 102, 107, 108, 111, 112, 113, 114, 119, 146

Forced Camp-on 99, 100 forward calls

all calls 110 internal calls 111 remote activation 112

G

Goodbye key 17

Group Call 118

H

Headset

interface 58 talk/listen 73

J

join a call 116

K

keys

Display Key 92

L

Language display 40 Last Number Redial 82 Line (DN) key 15 Local Dialpad Tone 42 Local Mode 137

Log out standard 59

M

Malicious Call Trace 93 Media Gateway 1000B 137 Message (Inbox) key 21 Message key 146

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Image 150

Nortel Networks 1150E manual

Contents

IP Phone 1150E Page Revision history Revision history Contents Call Center Agent/Supervisor Features Call Center Supervisor FeaturesIP Phone 1150E non-ACD call features Additional Call FeaturesAdditional phone features Regulatory and safety information 145149 Contents About the Nortel IP Phone 1150E Basic features About the Nortel IP Phone 1150E IP Phone 1150E Telephone controls Context-sensitive soft keys are locatedAbout the Nortel IP Phone 1150E About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E Password Admin About the Nortel IP Phone 1150E Call features and Flexible Feature Codes Telephone displayManaging your Station Control Password Scpw Security featuresUsing encrypted calling To change your ScpwHighlight New Password To turn Password Protection on or offMode Entering text using the USB keyboard Entering and editing textApplication text entry Entering text using the telephone dialpad Editing text using the context-sensitive soft keysUSB keyboard function keys during telephone calls To edit text with the context-sensitive soft keys Editing context-sensitive soft key description Part 1Editing context-sensitive soft key description Part 2 Connecting the components IP Phone 1150E connectionsConnecting the components of the phone Before you beginRemoving the stand Connecting the components Cable routing tracks Connecting the components Configuring Telephone Options Telephone Options menuUsing the Telephone Options menu To use the Telephone Options menuAdjusting the volume To adjust the volumeAdjusting the display screen contrast To adjust the display screen contrast Selecting a languageTo select a language Accessing display diagnostics Selecting date and time formatTo select a date and time format To use Display diagnostics Choosing a local dialpad toneTo choose a local dialpad tone Diagnostics Viewing phone informationTo view phone information To view diagnostic information Selecting a headset typeTo select a headset type Configuring call log options Configuring the Callers List logTo log only unanswered calls Configuring New Call Indication To configure New Call IndicationConfiguring Preferred Name Match To configure Preferred Name MatchConfiguring Area Code Setup To configure default area codes maximum of threeTo edit area code display Choosing a ring type To select a ring typeTo enable or disable Call Timer Enabling or disabling Call TimerSetting the call indicator light To turn the call indicator light on or offChanging feature key labels To rename the labelsTo restore the default labels Configuring the name display format To configure name display formatUsing the Password Admin menu To change your ScpwEnable Password Protection Choose one of the following context To login as an agent Call Center Agent/Supervisor FeaturesAgent login Headset interfaceLogin with Agent ID and Multiple Queue Assignment MQA To login with Agent ID and MQAWithout Priority Login without Supervisor IDTo login without Supervisor ID With PriorityTo use the default login feature Default loginTo correct errors during the login procedure ExampleAgent logout To logoutAnswer Call Center calls Call Center Agent featuresUse Activity Code To capture activitiesCall Forcing Use Not Ready When you have an emergency situationEmergency Key To be taken out of the queueTo activate Make Set Busy Activate Make Set BusyMaking non-ACD calls To deactivate Make Set BusyTo call your supervisor Contact your supervisorTo answer a non-ACD call To return to the ACD callTo Conference your Supervisor during a call in progress To use the Walkaway featureUse Walkaway and Return from Walkaway To Transfer to a supervisor, during a call in progressTo return from Walkaway Press the key next to the flashing indicator Call Center Supervisor Features LCD status indicatorsAgent Keys To disconnect an agent call Answer AgentAnswer Emergency To disconnect from the emergency callTo call an agent Call AgentUse the Supervisor Observe and Supervisor Headset Port To leave Call Agent stateTo mute the Supervisor headset To use the Supervisor Talk/Listen featureObserve Agent To observe an agentTo talk to an agent you are observing To leave the Observe stateInterflow Night ServiceTo enter Night Service To activate InterflowTo transition to Night Service To exit Night ServiceIP Phone 1150E non-ACD call features Make a callTo make a call Using Predial To use PredialTo display the Auto Dial number Using Auto DialTo use Auto Dial To store an Auto Dial numberUsing Ring Again To call a Ring Again party when you receive notificationTo use Ring Again To cancel Ring Again before notification Using Last Number RedialUsing Speed Call To use Last Number RedialTo store or change a Speed Call number Press the Speed Call Controller KeyUsing System Speed Call To make a System Speed CallTo use Hot Line Using Intercom callingUsing Hot Line To make an Intercom callAnswering a call To answer a callWhile on an active call To place a call on HoldTo retrieve a call on hold To use the Transfer feature Transferring a callUsing Timed Reminder Recall To use Timed Reminder RecallIf the transferred call is not answered, your phone rings To contact the attendant while on a call Using Attendant RecallUsing Call Park To park a call on a System Park DNTo park a call on a DN other than the System Park DN To retrieve a parked callCalling Party Number/Charge Account Displaying incoming callsTo record the calling party number or charge account number Tracing a Malicious call To use Call Trace while you are on a callTo use Call Trace if you do not have a Call Trace Key Using Call Page Connect to make an announcement Additional Call FeaturesUsing the buzz signal To buzz the phone linked to yoursCharging a call or charging a forced call To disconnect from the paging systemTo charge a call to an account when you transfer a call To charge a call in progressDial the number of the phone where Using Enhanced Override To use Enhanced OverrideTo end the connection Using Forced Camp-on To use Forced Camp-onOverride Feature To override a busy/engaged signalTo answer a camped-on call To use Privacy Release while on an established call Using Privacy ReleaseUsing Radio To use Automatic Pre-selectionMeet meTo use Automatic Post selection Using Voice Call To use the Special Radio Paging featuresTo make a voice call Using the Voice Messaging control screens To respond to a voice callTo use Voice Messaging controls 106 To use Automatic Answerback Activate Automatic AnswerbackActivate Call Pickup To deactivate Automatic AnswerbackUse Call Waiting To answer an incoming call in another Call Pickup GroupTo answer an incoming call while on another call To return to your first phone callIf you do not have a Call Waiting Key Forward calls To forward your callsTo view the number that your calls are being forwarded to Forward internal calls only To cancel Call ForwardTo cancel Internal Call Forward To forward your internal callsUse Remote Call Forward To reinstate Internal Call Forward to the same numberTo activate Remote Call Forward To cancel Remote Call Forward Secure your phone To lock your phoneTo unlock your phone Set up a Conference call To change your password must be done from your phoneTo set up a conference call Join a call Selectable Conferee Display and Disconnect To view active confereesTo disconnect a conferee Use Group Call To call group membersTo answer a Group Call To end a Group Call Additional phone features Using the Personal DirectoryTo add an entry To edit an entry To delete an entry To search for an entryUsing the Callers List To dial an entry Using the Redial List To delete the entire Callers ListTo delete the entire Redial List Using Virtual Office Logging in to Virtual Office Virtual Office connection availabilityUsing Virtual Office on your Remote phone Logged in to an IP Phone 1150E Using Virtual Office on your Office phone Logged in to an IP Phone 1150E using an IP SoftphoneOffice phone displays the message Logged Out Logging out of Virtual Office To log out from a Remote phoneTroubleshooting Virtual Office Troubleshooting Virtual Office Part 1Troubleshooting Virtual Office Part 2 Normal Mode Using Media Gateway 1000BTroubleshooting Virtual Office Part 3 Local ModeUsing Test Local Mode Using Resume Normal ModeTroubleshooting MG 1000B Troubleshooting MG 1000BAdditional phone features 140 Regulatory and safety information EMC compliance Jurisdiction Standard DescriptionVcci DenAn regulatory notice for Japan Other Terms you should know Information display 147 148 Index 150 151 152 Page Copyright 2006 Nortel Networks. All rights reserved