Call Center Agent features

Call Center Agent features

This section explains the features that are available to ACD agent positions.

Use Activity Code

This feature allows you to record the type of activity you are performing. On the Meridian 1, use the Activity Key and activity codes.The Meridian 1 tracks items such as the number of specific types of calls and the holding times for these calls.

To capture activities:

1. Press the Activity key.

2.Dial the Activity Code that corresponds to the activity being performed.

3. Press the Activity key again.

Repeat these steps if performing multiple tasks.

Answer Call Center calls

The In-CallsKey is the lower right key on your IP Phone 1150E and is the main ACD extension (Primary DN). It allows you to answer the next queued call on the primary DN. This key presents only ACD calls. To disconnect from an ACD call, press the Goodbye Key or press the In-CallsKey a second time.

To make outgoing calls and accept non-ACD calls, your network administrator must configure one or more non-ACD DNs (Individual DNs) to your IP Phone 1150E.

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Nortel Networks 1150E manual Call Center Agent features, Use Activity Code, Answer Call Center calls, To capture activities
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1150E specifications

Nortel Networks 1150E is a versatile and robust IP desktop phone designed to enhance communication in a modern business environment. Targeting organizations of various sizes, this high-performance device combines advanced technology with a user-friendly interface, ensuring efficiency and productivity.

One of the standout features of the 1150E is its support for Voice over IP (VoIP) technology. This capability enables clear and reliable voice communication over the internet, significantly reducing long-distance call costs. The 1150E is compatible with Nortel's Communication Server 1000, making it an ideal choice for businesses looking to implement or upgrade their IP telephony systems.

The 1150E boasts a sleek and ergonomic design, featuring a large backlit graphical display that provides easy access to call information and navigation menus. The interface is intuitive, allowing users to manage calls and contacts without any hassle. The phone also offers multiple programmable keys, enabling quick access to frequently used features and contacts.

Another significant characteristic of the 1150E is its support for advanced multimedia applications. This phone isn't just about voice; it also facilitates video conferencing and messaging. With its integrated support for various collaboration tools, users can seamlessly integrate voice calls with video and instant messaging, which is vital in today's fast-paced business world.

Security is also a key focus in the design of the 1150E. It supports secure protocols such as SRTP and HTTPS, protecting the integrity and confidentiality of communications. This is increasingly important as businesses face evolving cybersecurity threats.

Additionally, the 1150E includes features such as a speakerphone, headset compatibility, and wideband audio for enhanced sound quality during calls. With programmable soft keys and a user-friendly directory, the device streamlines the calling process, catering to the needs of busy professionals.

In summary, the Nortel Networks 1150E IP phone combines essential communication features with advanced technologies, making it a reliable choice for any organization. Its VoIP support, multimedia capabilities, security features, and ease of use contribute to its reputation as a powerful tool for improving workplace communication. Whether for direct calls, conferencing, or collaboration, the 1150E remains a valuable asset in the modern office setting.
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