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Nortel Networks
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Personal Care
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Medical Alarms
Nortel Networks
BCM50 3.0
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Chapter 1
Getting started
NN40040-101
NN40040-101
Contents
Main
Page
Task List
Page
Contents
Page
Chapter 1
Getting started
Symbols and text conventions
Page
Page
Chapter 2
Intelligent Contact Center Agent
Logging on to CallPilot
To log on from a two-line display telephone
To log on from a one-line display telephone
Logging on to Multimedia Contact Center
To log on if you are taking only voice calls
To log on if you are taking only browser calls
To log on if you are taking voice and browser calls
What you should log on to
Logging off CallPilot
To log off from a two-line display telephone
To log off from a one-line display telephone
Changing your agent password
To change your password from a two-line display telephone
To change your password from a one-line display telephone
Using Feature Codes
Log on
Supervisor Help
Activity Codes
To have an Activity Code session
Display Waiting Calls
To Display Waiting Calls
Using Display Waiting Calls with a memory button
Not Ready
To use Not Ready
Programming Not Ready to a memory button
Not-Ready Timeout
Manual Not-Ready Timeout
Audible Notification Interval
Record A Call
Programming a memory button
To program a feature to a memory button
Memory button indicators
Other CallPilot features
Using Automatic Answer
Page
Viewing call information
Silent Monitor
Important considerations about using features
Follow-me browsing (Multimedia CallPilot agents only)
Skillset mailboxes
Checking skillset mailboxes for messages
To play messages in a skillset mailbox