Chapter 2 Intelligent Contact Center Agent 21
Programming a memory button
You can program memory buttons for
•Log on ≤·‚›
•Supervisor Help ≤·‚fl
•Not Ready ≤·‚°
•Activity Codes ≤·‚‡(If it is available for your system)
•Display Waiting Calls ≤·‚·
You cannot assign features to Line, Intercom, Answer or Handsfree/Mute buttons.
Note: Activity Codes may not be available for your system.
To program a feature to a memory button
1Press ≤•‹.
2Press the memory button that you want to program.
3Press ≤ and enter the feature code.
4Use the paper labels that come with your telephone to identify the programmed button. To use the Feature Code, press the labeled button.
Memory button indicators
Memory button indicators are triangular icons (ˆ) that appear beside some memory buttons. If you program Intelligent Contact Center features on memory buttons with indicators, the indicators show additional information about the feature.
Intelligent Contact Center Agent Guide
