Nortel Networks BCM50 3.0 Record A Call

20 Chapter 2 Intelligent Contact Center Agent

NN40040-101NN40040-101

Audible Notification Interval extends the Not-Ready Timeout feature. This feature audibly noti-

fies the agent, through the set, when they are in the Not-Ready state. The Not-Ready Timeout

must be configured for the agent to use this feature. Use the CallPilot Manager to configure this

feature. This feature is not available using the F983 or Telset UI.

Agent Configurable Break Time allows configuration on a per-agent basis and allows the contact

center to set the break time a lower value and make exceptions on an agent-by-agent basis. Use the

CallPilot Manager to configure this feature. This feature is not available using the F983 or Telset

UI.

Record A Call

With Record A Call (≤·°·), you can record an active telephone call. The recorded mes-

sage is placed in the subscriber’s mailbox. With appropriate setup, the call can also be placed as a

.wav file in a network location. Before you activate Record A Call, ask the parties on the call for

permission to record the call.

If you want to change the Record A Call setting, select Disabled, Announced, or Silent from the

Record-a-call drop-down list. The default setting is Disabled.

If you want to add or change a network location where the Record-a-call will be recorded (as well

as the subscriber mailbox), you need to specify the appropriate SFTP destination. SFTP destina-

tions can be specified using Element Manager. From the Element Manager, click Configuration >

Application > Voice Messaging/Contact Center to specify the SFTP destinations. When a sys-

tem administrator defines an SFTP folder as a storage location on the network, these storage loca-

tions must be on an SFTP server. The BCM50 supports OpenSSH 3.7.

For more information about Record A Call, see the CallPilot Manager Set Up and Operation

Guide (NN40090-300) or the CallPilot Reference Guide (NN40090-100).