14 Chapter 2 Intelligent Contact Center Agent
NN40040-101NN40040-101
Changing your agent password
Your Agent ID and password give you access to the skillsets you are assigned to. Keep your
password confidential. Change your password on a regular basis, approximately every 30 days.

To change your password from a two-line display telephone

1Press ≤·‚›.
2Enter your Agent ID and press OK or £.
Your Contact Center Administrator can tell you your Agent ID.
3Enter your password and press OK or £.
4Press Admin.
5Enter a new password that is from four to eight digits long and press OK or £.
Your password cannot start with a zero.
6Re-enter your new password and press OK or £. Password changed is briefly displayed.
7Press ®.

To change your password from a one-line display telephone

1Press ≤·‚›.
2Enter your Agent ID and press £.
Your Contact Center Administrator can tell you your Agent ID.
3Enter your password and press £.
Your log on status changes from Logged on to Logged off or Logged off to Logged on.
4Press › within the next five seconds.
5Enter your new password and press £.
Your password cannot start with a zero.
6Re-enter your new password and press £. Password changed is briefly displayed.
7Your original log on status appears.
Note: If you use a digital mobility handset to log on, you see your password for
approximately one-half second before the display changes to xxx.