Nortel Networks BCM50 3.0 manual Changing your agent password

14Chapter 2 Intelligent Contact Center Agent

Changing your agent password

Your Agent ID and password give you access to the skillsets you are assigned to. Keep your password confidential. Change your password on a regular basis, approximately every 30 days.

To change your password from a two-line display telephone

1Press ≤·‚›.

2Enter your Agent ID and press OK or £.

Your Contact Center Administrator can tell you your Agent ID.

3Enter your password and press OK or £.

4Press Admin.

5Enter a new password that is from four to eight digits long and press OK or £. Your password cannot start with a zero.

6Re-enter your new password and press OK or £. Password changed is briefly displayed.

7Press ®.

Note: If you use a digital mobility handset to log on, you see your password for approximately one-half second before the display changes to xxx.

To change your password from a one-line display telephone

1Press ≤·‚›.

2Enter your Agent ID and press £.

Your Contact Center Administrator can tell you your Agent ID.

3Enter your password and press £.

Your log on status changes from Logged on to Logged off or Logged off to Logged on.

4Press › within the next five seconds.

5Enter your new password and press £. Your password cannot start with a zero.

6Re-enter your new password and press £. Password changed is briefly displayed.

7Your original log on status appears.

NN40040-101