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Chapter 2
Intelligent Contact Center Agent
Logging on to CallPilot
Log on to CallPilot so that calls can be routed to you. You cannot log on if the maximum number of agents is logged on, if you are logged on to another telephone, or if someone else is logged on to your telephone. You can log on only to skillsets that you are assigned to.
To log on from a two-line display telephone
1Press ≤·‚›.
2Enter your Agent ID and press OK or £.
Your Contact Center Administrator can tell you your Agent ID.
3Enter your password and press OK or£.
The first time you log on, or when you log on after your password has been reset, enter the default password, 0000. If you enter the default password, you must create a new password.
4Press IN to log on to one or all skillsets. If IN does not appear, you are already logged on to all the skillsets, or there are no skillsets available.
5Press CHNG until the skillset that you want to log on to appears on the display. If you log on to all of the skillsets, you are logged on to all the skillsets that you are assigned to. If there is only one skillset available to log on to, you are automatically logged on to that skillset.
6Press OK. You are logged on to the skillset number displayed, or all of the skillsets if ALL is displayed.
7Press ®.
Note: Multimedia CallPilot may not be available for your CallPilot.
Note: If you use a digital mobility handset to log on, you see your password for approximately
Intelligent Contact Center Agent Guide
