Nortel Networks BCM50 3.0 manual Task List

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Task List

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Intelligent Contact Center Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

To log on from a two-line display telephone	11
To log on from a one-line display telephone	12
To log on if you are taking only voice calls	12
To log on if you are taking only browser calls	12
To log on if you are taking voice and browser calls	12
To log off from a two-line display telephone	13
To log off from a one-line display telephone	13
To change your password from a two-line display telephone	14
To change your password from a one-line display telephone	14
To have an Activity Code session	17
To Display Waiting Calls	18
To use Not Ready	19
To program a feature to a memory button	21
To transfer a call	23
To play messages in a skillset mailbox	26

Intelligent Contact Center Agent Guide