Chapter 2 Intelligent Contact Center Agent 23
Transferring calls
If you have a caller who needs to talk to another person or is routed to the wrong skillset, you can transfer the call. Do not use the Call Park feature.
To transfer a call
1Press ≤‡‚, or TRANSFER on a two line display telephone.
2Enter the extension of the person or skillset.
3Press ®, or JOIN on a two line display telephone.
Intelligent Contact Center Agent Guide
