Chapter 2 Intelligent Contact Center Agent 23

Transferring calls

If you have a caller who needs to talk to another person or is routed to the wrong skillset, you can transfer the call. Do not use the Call Park feature.

To transfer a call

1Press ≤‡‚, or TRANSFER on a two line display telephone.

2Enter the extension of the person or skillset.

3Press ®, or JOIN on a two line display telephone.

Intelligent Contact Center Agent Guide

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Nortel Networks BCM50 3.0 manual Transferring calls, To transfer a call