Nortel Networks M3310, M3820 Troubleshooting

Digital Telephone IP Adapter Installation and Administration Guide 207

Chapter 8

Troubleshooting

In this chapter

Before you begin 208

Digital Telephone IP Adapter unit LED indicators 210

Digital telephone set 211

Network connectivity 217

Software problems 220

Using Configuration Manager’s PING 221

Syslog testing 224

Alarms and alerts 225

Recovering from a catastrophic failure 226

Repair and warranty information 227

Contents

Main Page Digital Telephone IP Adapter Installation and Administration Guide Page Publication history Page Contents About this document xv 1 2 3 4 telephone menu 83 5 Configuration Manager 113 6 7 8 A B C D Page Page About this guide How to use this guide Product overview Skills you need Nortel product knowledge Telecommunications knowledge Data networking knowledge Conventions used in this guide Precautionary messages Instructions for selecting menu options Instructions for displaying property sheets PBX terminology Related information products Printed documents CD-ROM Page Chapter 1 Digital Telephone IP Adapter description Product Introduction Digital Telephone Internal IP Adapter Digital Telephone External IP Adapter Reach Line Card Voice over IP technology Configuration - device and software Hardware description Digital Telephone IP Adapter unit LED indicators Digital Telephone IP Adapter unit LED indicator display diagrams Digital Telephone Internal IP Adapter Digital Telephone External IP Adapter Universal power supply support - Digital Telephone Internal IP Adapter Universal power supply support - Digital Telephone External IP Adapter Internet Access Device description Connection options 10BaseT Ethernet interface How Digital Telephone IP Adapter units work Outgoing call process Incoming call process Host-controlled call mode 38 Digital Telephone IP Adapter Installation and Administration Guide Digital Telephone IP Adapter description Standard 2.1 Call scenario 1: host-controlledcorporate internal call OR Host-controlled call (corporate internal call) Page 40 Digital Telephone IP Adapter Installation and Administration Guide Digital Telephone IP Adapter description Standard 2.1 Call scenario 2: host-controlledcorporate external call Host-controlled call (corporate external call) OR Page System security No security Security identifier Telephones Supported digital telephones Page Page M39xx series digital telephone set accessory compatibility Required footstand for Digital Telephone Internal IP Adapter units Supported telephone modules Supported telephone features Computer telephony integration applications Automatic Call Distribution (ACD) applications Communications system and software requirements Supported Codecs Online/Offline Table Emergency service number Remote Gateway 9100 Series Configuration Manager Power requirements Input specifications Output specifications Page Page Physical environment Space Temperature Page Mounting options Cables included with the Digital Telephone Internal IP Adapter Cables included with the Digital Telephone External IP Adapter Cables you must supply yourself Administration PC Connection options Ethernet connection Administering multiple nodes in the network Windows PC requirements Optivity Telephony Manager and Configuration Manager Network considerations IP addressing and routing Determining DHCP assigned IP addresses Digital Telephone IP Adapter Installation and Administration Guide 63 January2005 Planning for installation Host PBX Ethernet network Internal network Deployment Trans port media Network Address Translation (NAT) IP deployment Page Page Preparing for installation General Safety Required hardware and software tools Unpacking and inspecting the equipment Installing the Digital Telephone Internal IP Adapter circuit card Removing the footstand of the digital telephone set Inserting the Digital Telephone Internal IP Adapter circuit card To insert the Digital Telephone Internal IP Adapter circuit card into your digital telephone: Page Installing ferrite beads Connecting the Digital Telephone Internal IP Adapter circuit card Powering up the Digital Telephone Internal IP Adapter circuit card Installing the Digital Telephone External IP Adapter unit Installing the Digital Telephone External IP Adapter unit on a desk Installing the Digital Telephone External IP Adapter unit on the wall Page Complete the following procedure: Note: Connecting the Digital Telephone External IP Adapter unit Connecting the Digital Telephone External IP Adapter unit to the network To connect the Digital Telephone External IP Adapter unit to the network: Powering up the Digital Telephone External IP Adapter unit Testing the network connection Page Information you need to know before configuring Accessing the telephone menu Telephone menu key function Backing up while in the telephone menu Exiting the system using the Release key Running the telephone menu script Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Digital Telephone IP Adapter unit system configuration Emergency service programmability Configuring the system settings Page 911x System Configuration field descriptions Page Page Page IP configuration Getting there 911x Configuration Manager IP Configuration Configuring IP information To change the IP information: Page IP Configuration field descriptions Page Page Page RLC connection configuration Getting there 911x Configuration Manager RLC Connection Configuration Configuring the RLC connection information To change the RLC connection information: RLC Connection configuration field descriptions Page Auto upgrade configuration Getting there RLC Configuration Manager Auto Upgrade Configurati on Configuring automatic upgrade Auto Upgrade Configuration field descriptions Page Syslog configuration Getting there RLC Configuration Manager Syslog Configuration Page Syslog Configuration field descriptions Page Chapter 6 Using the digital telephone Modes of operation Host-controlled modes Online mode Offline mode What controls the online and offline modes Placing and receiving calls Receiving incoming calls Methods for placing outgoing calls Placing a host-controlled call Calling another station at your sitehost-controlled mode Indicator updates Host-controlled indicator updates Display messages Message descriptions Page Page Telephone features operation Emergency service calls Hold Call Waiting Call Transfer Going online and offline Using the SPRE code to place your unit in online mode Using the SPRE code to place your unit in offline mode Overriding an automatic offline event from the host PBX Page Chapter 7 Administration Changing the administration password Page Page Creating a backup configuration file Storing backup configuration files Creating the backup file Page Restoring the configuration Before you begin Page Page Page is successful, fails, Display logs Viewing display logs Printing the display logs to a file Changing the number of display logs retained by the Digital Telephone IP Adapter unit Clear logs Statistics screens Page Page Caller Information Statistics Page Page Digital Signal Processor (DSP) Statistics Page Page Page Ethernet Interface Statistics Page Page Page Page Network Statistics Page Page Page Page Verifying the firmware and software version Verifying the software version Page Obtaining the latest upgrade file Types of upgrades Downloading the upgrade file Extracting upgrade files from the download file Performing the extraction using Windows Page Performing a firmware upgrade Manual firmware upgrade When to perform a firmware upgrade About firmware upgrades and configuration files Before you begin Getting there 911x Configuration Manager Page IP Adapter unit Automatic or scheduled firmware upgrade Self-contained firmware upgrade Page Page Restarting the system Getting there 911x Configuration Manager When to perform a restart Page Performing a software upgrade Upgrading the Configuration Manager software Chapter 8 Troubleshooting Identifying why a problem occurred Page Digital Telephone IP Adapter unit LED indicators Digital telephone set Symptom descriptions Page Page Page Page Page Network connectivity System descriptions to connect to the Digital Telephone IP Adapter unit. The Digital Telephone IP Adapter unit cannot be reached on the IP network. The Digital Telephone IP Adapter unit does not send or receive Ethernet traffic. Page Software problems Symptom descriptions Display Logs definitions Using Configuration Managers PING Page Unsuccessful PING options Syslog testing Performing syslog testing Alarms and alerts Page Repair and warranty information Canada United States Europe Asia/Pacific CALA Appendix A Planning forms In this appendix IP Adapter Network Connections IP Adapter Configuration InformationDialing Plans IP Adapter telephone menu Configuration Values Page Page Page RJ-45 Ethernet connector Admin (serial) connector pin-out table Page Page Industry Canada Page International safety compliance Electromagnetic compatibility Page Electrostatic discharge FCC requirements Part 68 Page Page Fields Index Numerics A B C E F I L M P R S T U Index Numerics A B C Page D E F G H I K L M N O P Q R S T U X Page Page Digital Telephone IP Adapter Installation and Administration Guide