218 Digital Telephone IP Adapter Installation and Administration Guide
Troubleshooting Standard 2.1
10060 TELNET CONNECTION
FAILED appears when attempting
to connect to the Digital Telephone IP Adapter unit.The Digital Telephone IP Adapter unit cannot be reached on the IP network.
1Check the configuration of network
devices and ensure that Digital
Telephone IP Adapter unit can be
reached.
2Verify that the Ethernet cable is
connected at both ends (Digital
Telephone IP Adapter unit and Internet
Access Device).
3Check the Ethernet cable and ensure it
is good.
4Ensure the Digital Telephone IP Adapter
unit is powered up.
5Power the Digital Telephone IP Adapter
unit off, then back on.
6PING the Digital Telephone IP Adapter
unit.
7Contact your Nortel distributor. There
may be a hardware problem.
The Digital Telephone IP Adapter unit does not send or receive Ethernet traffic.
1Ensure the Digital Telephone IP Adapter
unit is powered up. The Digital
Telephone IP Adapter unit cannot send
or receive traffic if it is not powered up.
2Check the Ethernet cable between the
Digital Telephone IP Adapter unit and
the network and ensure it is good.
3Ensure the Ethernet cable is connected.
4If the Digital Telephone IP Adapter unit
still does not send or receive traffic,
contact your data network administrator.
5Data network administrator: Ensure
other network devices are configured to
allow traffic to and from the Digital
Telephone IP Adapter unit.
Symptom What to do