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9
How to get help
This chapter explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel Web site
The content of this documentation is current at the time the product is released. To check for updates to the latest documentation for the Nortel Mobile Communication 3100 Series Portfolio, go to http://www.nortel.com and navigate to the Technical Documentation page for Mobile Communication 3100.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues
•sign up for automatic notification of new software and documentation for Nortel equipment
•open and manage technical support cases
Getting help over the telephone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the telephone from a Nortel Solutions Center.
In North America, call
http://www.nortel.com/callus
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 Installation and Upgrades
9 May 2008
