Troubleshooting

 

Problem

Cause/Solution

A

 

 

• Digital zoom is set to Off in the setup menu.

154

 

 

• Digital zoom is not available in the following

 

 

 

situations.

 

 

 

- When Portrait or Night portrait scene

64, 65

 

Digital zoom cannot be used.

mode is selected

 

 

 

- Touch shooting is set to Subject tracking

55

 

 

- When shooting in smart portrait mode

72

 

 

- When Multi-shot 16 is selected for the

58

 

 

Continuous setting

 

 

 

 

 

 

Image mode not available.

Another function that restricts the Image mode

76

 

 

option is enabled.

 

 

 

• Off is selected for Sound settings>Shutter

155

 

 

sound in the setup menu. No sound is heard

 

 

 

 

No sound when the shutter is

with some shooting modes and settings, even

 

 

released.

when On is selected.

 

 

 

• The speaker is blocked. Do not cover the

5

 

 

speaker.

 

 

 

 

 

 

 

 

 

Off is selected for the AF assist option in the

 

 

AF-assist illuminator does not

setup menu. AF-assist illuminator may not light

64-69,

 

depending on the position of the focus area or

 

light.

154

 

the current scene mode, even when Auto is

 

 

 

Technical

 

selected.

 

 

 

 

Pictures appear smeared.

Lens is dirty. Clean lens.

166

 

 

 

 

 

Notes

Colors are unnatural.

White balance does not match light source.

59

 

 

 

 

Shutter speed too slow or ISO sensitivity is high

 

 

 

 

and

Randomly spaced bright pixels

as the subject is dark. Noise can be reduced by:

 

(“noise”) appear in image.

• Using flash

33

Index

 

• Specifying a lower ISO sensitivity setting

57

 

 

 

 

 

 

 

 

• The flash mode setting is set to c(off).

33

 

 

• Flash window is blocked.

26

 

 

• Subject is beyond flash range.

33

 

Pictures are too dark

• Adjust exposure compensation.

47

 

(underexposed).

• Increase the ISO sensitivity.

57

 

 

• Subject is backlit. Select Backlighting scene

33, 69

 

 

mode or set the flash mode setting to X(fill

 

 

 

flash).

 

 

 

 

 

 

Pictures are too bright

Adjust exposure compensation.

47

 

(overexposed).

 

 

 

 

 

 

 

180