Print Quality Problems
Before consulting a service representative regarding a print quality problem, check the table below to see if there is a solution, or something you might have overlooked.
Symptom | Problem | Solution |
Blank sheets printed. | Image drum cartridge not properly installed. | Reinstall image drum cartridge. |
| Empty or missing toner cartridge. | Install new toner cartridge. |
Entire page prints faintly. | Pages get fainter when toner is used up. | Install new toner cartridge. |
| LED array is dirty. | Clean LED array. |
Page has gray background. | Static electricity, generally from dry environments, |
|
| causes toner to stick to background. | Change papers to a smoother laser bond or use a |
|
| humidifier. |
Page prints all black. | Hardware problem. | Contact your service representative. |
Page has repetitive marks. | Damaged image drum cartridge causes repetitive marks |
|
| every 1.6 inches due to surface nicks and scratches. | Generate a Cleaning Page, repetitive marks may be |
|
| temporary. Install a new image drum cartridge. |
An oblong area of faint print | “Dropout” caused by using paper exposed to high humidity. |
| appears on each page |
Change paper stocks, check paper storage environ ment or use a dehumidifier; check toner.
Vertical white streaking | Toner is low and does not distribute properly, |
or faint print appears on the page | or the drum is worn out. |
Replace toner cartridge. Check drum and replace if necessary. Contact service.
OKIPAGE 6e | 29 |
