Hardware Problems
Symptoms | Problem | Solution |
Graphic image prints partly on one page, | Insufficient printer memory for this image | Install more memory in your printer, change the |
partly on the next. |
| resolution, reduce the image size. |
When you try to print nothing happens, | Configuration error. | Check cable connection. If more than one printer is |
but printer indicates it is ready to |
| available, make sure your printer has been selected. |
receive data. |
|
|
“Garbage” prints. | Check cable configuration, continuity, |
| and length. |
Incorrect cable configuration. (Also, see “Software Problems.”)
Printer freezes or displays error message when computer is rebooted.
Odors.
Booting the computer while the printer is on communications error.
Gases are given off by forms or adhesives passing through the hot fusing unit.
Turn printer off before rebooting computer.
Make sure the forms you are using can withstand heating; provide adequate ventilation.
Printer is on but must “warm up” before a job is printed.
Online Status Monitor indicates that there is a communications problem.
Power Save mode is set on to conserve energy. The fuser must heat up before you can begin printing the next job.
Incorrect interface cable being used.
Printer is not connected directly to the bidirectional parallel port.
To eliminate warmup delay, change Power Save setting in printer's online operator panel.
Verify that the interface cable is bidirectional, conforming to
Printer must be connected directly to port; no switching device, external print buffer, scanning device, etc. can be attached to port.
32 | Problem Solving |
