Oki PAGE 6E manual Service and Support, This information is valid for the United States and Canada

Section 5: Service and Support

This information is valid for the United States and Canada.

Your Dealer

Consult the store where you purchased your printer, or call 1-800-OKIDATA for the location of the nearest authorized OKIDATA service dealer. Have your Zip code ready. Proof of purchase is required for warranty work, be sure to retain your purchase documents.

The Okidata Customer Information Center

For customer service call 1-800-OKIDATA. The Okidata Information System Automated Attendant is available 24 hours a day, 7 days a week. The system can provide immediate assistance with:

•Basic Operating Procedures

•Sales and Service Referrals

•Parts and Consumable Referrals

•Product Information

OKIPAGE 6e

Okidata Customer Service Representatives

Agents are available 24 hours a day, 7 days a week. Please be sure that you are calling from a telephone close to your printer, so you can describe your problem accurately. Our Customer Service Representatives are trained on all current Okidata products. They can answer your questions regarding:

•Installation of your Okidata printer

•Determination of printer issues that require service

•Consumer relations

•Interface Information

•Availability and installation of printer drivers ( CSRs are not trained to provide assistance with the use of commercial software packages. Please consult your software user’s manual for times and availability of their support.).

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