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Pixels Policy
Defective Pixels on LCD Panels
(Applicable to the LCD HDTV sold within USA & Canada only)
90 degrees viewing angle. All LCD panels have been tested to ensure they comply with our factory standards. Our evaluation is based on the number of defective pixels and the distance between any two defective pixels. Bright dots are dots that appear bright and unchanged in size when a LCD HDTV screen displays under a black pattern; dark dots are dots that appear dark and unchanged in size when a LCD HDTV screen is displayed under pure red, green, or blue patterns ("defective pixels"). Adjacent dots are dots located directly next to each other.
Customers are required to check their LCD panel immediately after purchase. To identify defective pixels, the LCD panel should be examined under normal operating conditions as mentioned above, preferably in its native display resolution, and with a 90 degrees viewing angle.
A LCD HDTV will be considered dead on arrival (D.O.A.) with regards to defective pixels on the LCD panel when any one of the following criteria is met:
A total of 7 defective pixels including both bright dots and dark dots are present (the typical 30" LCD Television screen has 1 million pixels), or
2 or more pairs of adjacent bright dots are present, or
3 adjacent bright dots are present, or
3 adjacent dark dots are present.
In view of customers' concerns about dead pixels,
applying strict screening processes in our factory production processes.
However,
For questions, please call our toll free service number in the USA at
"At
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