Before you contact us

Before you contact us

•Confirm the following points before contacting us so that we can provide quick and accurate answers.

•Please fill out this check sheet if you want to contact us by fax or mail.

•Symptom, displayed messages, frequency, and other details of the problem:

PC-related problems are difficult to accurately identify. Please provide as much detail as possible.

•Name:

•Contact information: Postal code

Address (your residential address or office address)

Phone/Fax

E-mail

•Product name (model):

•Serial number (located on the bottom of the product):

•Purchase date:

*Please provide the following information if you are using the storage unit connected to a PC, or if you are using third party application software:

•Type of PC:

Manufacturer, model, and others

•Memory size and free hard disk space:

•Type of operating system and version:

Settings on Control Panel/System/Device Manager:

•Other peripheral devices connected:

•Name and version of the application software related to your problem:

•Name and version of the OLYMPUS software product related to your problem:

EN-59