OPPO Digital DV-987HD user manual Useful Notes, Troubleshooting

REFERENCES

Useful Notes

•In order to prolong the service life of your DVD player, it is recommended to wait at least 30 seconds before you turn it on again after switching it off.

•Remove disc and turn off power after operation.

•Some functions of the player may not be applicable to certain discs.

•Some discs with special features may not be fully supported by the player. This is not a malfunction of the unit.

•In case of player malfunctioning, please turn it off, wait for 30 seconds and turn it back on. If the problem still exists, please follow the troubleshooting instructions or contact an OPPO service center.

Troubleshooting

Use this chart to help you solve operational problems. If there are any problems that you cannot solve, please contact your OPPO service center.

Symptom	Possible Cause	Solution	Reference
			Page
No sound	Audio cable is not properly	Check audio cable, and then reconnect if necessary.	8 - 13
	connected
	Muting is activated	Press the MUTE button to cancel the mute.	22
	DVD-Audio or SACD is played	This is not supported due to copyright restrictions of	12
	and the audio connection is	DVD-Audio and SACD. Please use the analogue 5.1-
	coaxial or optical digital audio	channel audio output.
No picture	Video cable is not properly	Check video cable, then reconnect if necessary	8 - 9
	connected
	TV input is not correctly	Select the input to which the DVD player is connected
	selected
	Video output format is not	When playback is completely stopped, repeatedly	17
	support by the TV	press the HDMI button
	Video system is not supported	Press the P/N button or set the correct TV Type.	26, 45
	by the TV
No color	Video system is not supported	Press the P/N button or set the correct TV Type	26, 45
	by the TV
	Saturation set too low	Check the saturation setting on TV and DVD player	43
Picture rolling	Video system is not supported	Press the P/N button or set the correct TV Type	26, 45
	by the TV
“No Disc” error	No disc or incompatible disc	Eject disc and check	21
	loaded in player
	Disc not properly loaded	Eject disc and make sure the label side is facing up	21
		and the record side is facing down
	Condensation on the Laser	Turn on the player, eject the disc and leave the player	2
	pick-up head	on for about an hour
Remote control	Remote control is out of range	Use the remote control within the effective range	7
failure	Low battery	Replace the batteries	7
Temporary	Scratched or damaged disc is	Replace the disc	21
function failure	used
	Some functions are not	Stop playback completely, then try again	21
	available during playback
	Interference from other devices	Identify interference by turning off other devices, and	3
		then relocate or replace the offending device
Some setup	Some setup options cannot be	Fully stop playback, eject the disc and try the setup	14
menu items are	changed while a disc is playing.	menu again.
grayed out	Some setup options may be
	mutually exclusive with other
	setup options.

47