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Troubleshooting
Problem | Cause/Solution | A |
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Cannot switch to shooting | Disconnect HDMI cable or USB cable. |
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mode. |
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| • The intended subject is one with which |
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Camera cannot focus. | autofocus does not perform well. |
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• Set AF assist in the setup menu to Auto. |
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| • Turn camera off and then on again. |
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| • Use flash. |
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| • Enable vibration reduction or motion |
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Pictures are blurred. | detection. |
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| • Use D(Best Shot Selector). |
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| • Use tripod and |
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| Smear occurs when extremely bright light |
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Streaks of light or partial | strikes the image sensor. When shooting with |
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Continuous set to |
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discoloration are visible in the |
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recording movies, avoiding bright objects, such |
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monitor. |
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as the sun, reflections of the sun, and electric |
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| lights is recommended. |
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Bright specks appear in | Flash is reflecting off particles in air. Set the flash |
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pictures taken with flash. | mode setting to W(off). |
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| • The flash mode is set to W(off). |
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| • Scene mode with which the flash does not |
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| fire is selected. |
| Technical | |
Flash does not fire. | • On is selected for Blink proof in smart | |||
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| portrait menu. |
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| • Another function that restricts flash is |
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| enabled. |
| Notes | |
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Optical zoom cannot be used. | Optical zoom cannot be used while recording | |||
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movies. | and | |||
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| • Digital zoom is set to Off in the setup menu. | |||
| Index | |||
| • Digital zoom is not available in the following |
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| situations. |
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Digital zoom cannot be used. | - When Scene auto selector, Portrait, or |
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Night portrait scene mode is selected. |
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| - When shooting in smart portrait mode. |
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| - When shooting in subject tracking mode. |
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| - When Continuous is set to |
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Image mode not available. | Another function that restricts the Image mode |
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| option is enabled. |
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