Oricom eco5100 Series manual Alternatively please contact Customer Service on 1300 889

APPENDIX

Problem		Possible cause(s)		Solution(s)
Phone does	1.	The ringer is off.	1.	Turn ON the ringer.
not ring when a	2. Too many phones are sharing the same		2.	Disconnect some of the phones from the phone line.
call comes in.		phone line.	3.	Check base unit CONNECTIONS.
	3.	Base unit not plugged in.
Keypad does	Keypad may be locked.		UNLOCK the keypad.
not work.
Busy tone +	1.	Other handset may still be connected.	1.	Check ALL handsets and END all calls.
in use light on.	2.	Check power supply connection.	2.	Check CONNECTIONS to wall and base.
Can’t transfer a	1.	Handset is busy.	1.	Check ALL handsets and END all calls.
call.	2.	Handset is out of range.	2.	Move handset CLOSER to base unit.
	3. Wrong handset number.		3. Check HANDSET NUMBER.
Answering	1.	Message limit exceeded.	1.	DELETE old messages.
machine won’t	2.	Machine not switched on.	2.	SWITCH-ON the answering machine.
record.	3.	OGM2 selected.	3.	Can only record with OGM1, CHANGE to OGM1.
Remote	1.	Incorrect security PIN.	1.	CHECK security PIN.
operation	2. Some cordless and mobile handsets do		2.	Need to use a TONE-DIALLING phone.
doesn’t work.		not generate continuous tones.	3.	Key in the digits within the 10 seconds limit.
	3.	Pausing too long between key press.

Note: If none of the above solutions help, reset your phone by disconnecting the mains power from the base and removing batteries from handset/s. Reconnect after 15 minutes.

Alternatively please contact Customer Service on 1300 889 785.

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