Check to see if your ink cartridge is still under warranty and the end of warranty date has not been reached.
•If the end of warranty date has been reached, purchase a new ink cartridge.
•If the end of warranty date has not been reached, contact HP support for service or replacement.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
For more information, see:
“Ink cartridge warranty information” on page 203
Cause: The indicated ink cartridges were defective.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP support
Solution: Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: There was a problem with the product.
Ink service capacity warning
Solution: If you are going to move or transport the product after receiving this message, make sure you keep it upright and do not tip it on its side to avoid ink leakage.
Printing can continue, but ink system behavior might change. Cause: The product has nearly maximized the ink service capacity.
Ink system failure
Solution: Turn off the product, unplug the power cord, and wait 10 seconds. Then, plug the power cord back in and turn on the product.
If you continue to receive this message, write down the error code provided in the message on the product display, and then contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: The print head or the ink delivery system failed and the product can no longer print.
Errors 167
