HP D5400 manual Solution 6 Align the printer, Solution 7 Clean the print head

Solution 6: Align the printer

Solution: Align the printer.

Aligning the printer can help ensure excellent print quality.

To align the printer from the HP Photosmart Software

1.Load letter, A4, or legal unused plain white paper into the input tray.

2.In the HP Solution Center, click Settings.

3.In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.

The Printer Toolbox appears.

4.Click the Device Services tab.

5.Click Align the Printer.

The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page.

Cause: The printer needed to be aligned.

If this did not solve the issue, try the next solution.

Solution 7: Clean the print head

Solution: If the previous solutions did not resolve the issue, try cleaning the print head.

After cleaning the print head, print a self-test report. Evaluate the self-test report to see if the print quality problem still exists.

For more information, see:

•“Clean the print head” on page 64

•“Print and evaluate a self-test report” on page 65

Cause: The print head needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 8: Contact HP support

Solution: Contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the print head.

Print quality troubleshooting 85

Troubleshooting