Incompatible ink cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Check to see if the ink cartridges are compatible
Solution 1: Check to see if the ink cartridges are compatible
Solution: Check to make sure you are using the correct ink cartridges for your product. For a list of compatible ink cartridges, see the printed documentation that came with the product.
If you are using ink cartridges that are not compatible with the product, replace the indicated ink cartridges with ink cartridges that are compatible.
CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install.
If it appears that you are using the correct ink cartridges, proceed to the next solution. For more information, see:
•“Shop for ink supplies” on page 67
•“Replace the ink cartridges” on page 61
Cause: The indicated ink cartridges were not intended for use in this product as it was currently configured.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution: Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: The ink cartridges were not intended for use in this product.
Incompatible print head
Solution: Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: The print head was not intended for use in this product, or it was damaged.
Errors 157
Troubleshooting