Manuals / HP / Photography / Photo Printer

HP D5400 manual Avoid paper jams

Models: D5400

1 221

Download 221 pages 57.96 Kb

Page 30

5.Push the CD/DVD holder into the product until the lines on the CD/DVD holder line up to the white lines on the CD/DVD tray.

NOTE: The product pulls the CD/DVD holder while printing on the media. The CD/DVD holder might protrude about 7.5 cm (3 inches) at the back of the product. If the product is placed close to a wall, move it at least 7.5 cm (3 inches) away from the wall.

6.After printing, make sure you insert the CD/DVD holder back into the storage area.

NOTE: Refer to the software that came with the product for printing on CD/DVDs.

Avoid paper jams

To help avoid paper jams, follow these guidelines.

•Remove printed papers from the output tray frequently.

•Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag.

•Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

•If you are printing labels, ensure that the label sheets are no more than two years old. Labels on older sheets might peel off when the paper is pulled through the product, and cause paper jams.

•Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

Load paper

Avoid paper jams

29

Image 30

HP D5400 manual Avoid paper jams

Contents

Windows Help Contents HP warranty and support Technical informationHP Photosmart D5400 Printer series Help Helpseries HP Photosmart overview HP Photosmart at a glanceControl panel features Label Icon Name and DescriptionUse the HP Photosmart Software Overview Setup Guide Find more informationFind more information Supported connection types To enable printer sharing on a Windows computerComputer connection information Use printer sharingComputer connection information How do I? How do Recommended papers for printing Load paperChoose papers for printing HP Advanced Photo Paper or HP Photo PaperHP Premium Inkjet Transparency Film HP Premium Plus Photo PaperHP Premium Photo Paper HP Premium Inkjet PaperHP Premium Presentation Paper Load paperPapers to avoid Papers to avoid for all print jobsLoad full-size paper To load full-size paperLoad paper Load up to 13 x 18 cm 5 x 7 inch photo paper Related topicsLoad postcards, Hagaki, or index cards To load postcards, Hagaki or index cards in the photo trayRelated topics Load envelopes To load envelopesLoad other types of paper Load a CD/DVD To load a regular-size 120 mm CD/DVD on the CD/DVD tray To load a small-size 80 mm CD/DVD on the CD/DVD tray Load paper Avoid paper jams Related topics Print from your computer Print from a software applicationTo print from a software application Set the paper size Make the HP Photosmart the default printerChange the print settings for the current job To set the paper sizeView the print resolution Set the paper type for printingTo set the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or qualityScale the document size Change the saturation, brightness, or color tonePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings To preview your print jobTo create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tabPerform special print jobs Print a borderless imageTo print a borderless image Print a photo on photo paper To print a photo on photo paperPrint using Maximum dpi To print in Maximum dpi mode Print onto a CD/DVDPrint on both sides To print directly onto a CD/DVDTo print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Left-edge binding for left-to-right languagesPrint multiple pages on a single sheet To print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse orderTo reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print on transparenciesPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopesPrint a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a posterTo stop a print job from the product Stop a print jobTo print a Web To stop a print job from the computerUse the photo features Insert a memory card or storage devicePrint photos To insert a memory cardPrint photos from the control panel To print your photosPress Print Photos Print photos from the HP Photosmart SoftwarePrint camera-selected Dpof photos To print photosEdit photos To print camera-selected photos using the Dpof standardSave photos to your computer To save photosRemove red eye Share photos using HP Photosmart SoftwareEdit photos using your computer To turn off automatic red eye removalTo share photos Photos Maintain the HP Photosmart Work with ink cartridgesInformation on ink cartridges and the print head Check the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tab Replace the ink cartridgesTo check the ink levels from the HP Photosmart Software To replace the ink cartridgesMaintain the HP Photosmart Shop for ink supplies on Align the print head Clean the print headTo clean the print head from the HP Photosmart Software To align the printer from the HP Photosmart SoftwareRemove ink from your skin and clothing Click the Device Services tab Click Align the PrinterPrint and evaluate a self-test report To print a self-test reportClean the HP Photosmart Turn off the HP PhotosmartShop for ink supplies To order ink cartridges from your desktopShop for ink supplies Troubleshooting common setup issues TroubleshootingSetup troubleshooting View the Readme fileSolution Product will not turn onSolution 2 Reset the product Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service Solution 4 Load paper in the input tray After setting up the product, it does not printSolution 3 Press the On button to turn on the product Display shows the wrong languageTo set your language and country/region Wrong measurements are showing in menus on the displayRed X appears on the USB connect prompt To start the installation from a Windows computerMinimum System Checks screen appears To retry the USB connectionReceived a message that an Unknown Error has occurred To uninstall the software and reset the productTo uninstall the software completely Enter Click Selective StartupTo install the software To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Click the check box next to Do not show this message againUninstall and reinstall the software To uninstall and reinstall the softwareRegistration screen does not appear Paper jams Clear paper jamsInformation on paper To clear a paper jam from the rear doorPrint quality troubleshooting Wrong, inaccurate, or bleeding colorsSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 4 Check the ink levels Solution 5 Check the print settingsSolution 6 Align the printer Solution 7 Clean the print headSolution 8 Contact HP support Solution 2 Check the ink cartridges Ink is not filling the text or graphics completelySolution 3 Check the print settings Solution 4 Check the paper typeSolution 5 Clean the print head Solution 6 Contact HP support Solution 1 Check the paper typeSolution 2 Use a higher print quality setting Solution 3 Rotate the image Solution 1 Make sure the paper is loaded correctlyPrintouts have horizontal streaks or lines Solution 3 Align the printer Solution 4 Clean the print headSolution 5 Contact HP support Solution 1 Check the print settings Solution 2 Check the paper typePrintouts are faded or have dull colors Solution 3 Clean the print head Solution 4 Contact HP supportPrintouts seem blurry or fuzzy Solution 2 Use a higher quality image Solution 3 Print the image in a smaller sizeSolution 4 Align the printer Solution 2 Make sure only one type of paper is loaded Printouts are slanted or skewedPrintouts have vertical streaks To remove excess ink using plain paper Solution 3 Ensure that the rear door is securely installedSolution 1 Print on a page of plain paper Solution 2 Wait while the ink driesSolution 4 Clean the rollers Solution 1 Reset the productSolution 2 Make sure the paper is loaded correctly Paper is not picked up from the input trayTo clean the rollers Solution 5 Service the productText edges are jagged Solution 1 Use TrueType or OpenType fonts Solution 2 Align the printerSolution 3 Contact HP support Print troubleshootingSolution 1 Check the ink levels Product prints slowlySolution 1 Load the stack of envelopes correctly Solution 2 Check the envelope typeEnvelopes print incorrectly Solution 2 Load paper in the input tray Solution 3 Tuck the flaps to avoid paper jamsSolution 1 Turn on the product Product is not respondingSolution 6 Remove all cancelled print jobs from the queue Solution 3 Select the correct printerSolution 4 Check the printer driver status To check the printer driver statusSolution 7 Clear the paper jam Solution 8 Make sure the print carriage can move freelySolution 10 Reset the product Product prints meaningless charactersNothing happens when I try to print Solution 2 Print a previously saved version of the documentSolution 4 Check the printer driver status Print troubleshooting 107 Solution 1 Check the printer margins Margins are not printing as expectedPages in my document came out in the wrong order To check your margin settings Solution 2 Verify the paper size settingSolution 3 Load the stack of paper correctly Solution 1 Check the margin settings Text or graphics are cut off at the edgeSolution 4 Try printing with borders Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly To preview the print layoutMemory card troubleshooting Blank page came out while printingSolution 1 Insert the memory card properly Product does not read the memory card or storage deviceMy memory card no longer works in my digital camera Solution 3 Remove the additional memory card Solution 4 Reformat the memory card in your digital cameraPhoto light next to the memory card slots is blinking Solution 1 Install the HP Photosmart software Solution 1 Remove and reinsert the memory cardSolution 2 Remove the additional memory card To install the HP Photosmart SoftwareSolution 2 Turn on the product Solution 3 Turn on the computerSolution 2 Save the photos in a supported file format CD/DVD print troubleshootingSolution 1 Set the camera to PictBridge mode Solution 3 Select photos on the camera for printingSolution 1 Push the CD/DVD holder into the CD/DVD tray Product does not detect the CD/DVD holderSolution 2 Remove the CD/DVD holder from the storage area Solution 3 Place the CD/DVD on the CD/DVD holderSolution 4 Load the next disc on the CD/DVD holder Product does not detect a CD/DVD on the holder Solution 1 Load a CD/DVD on the CD/DVD holderSolution 2 Load a CD/DVD with the printable side up Product stalled while printing a CD/DVDProduct is printing on a non-printable area of my disc Solution 1 Change the software settingsSolution 2 Load a new CD/DVD with the printable side up Design is not centered on my discInk on the CD/DVD is not drying Solution 1 Use inkjet printable discsProduct reports a CD/DVD size mismatch error CD/DVD holder is stuck in the storage areaErrors Product messagesCarriage blocked Solution 2 Close the CD/DVD tray Carriage jamCarriage stall Mechanism error Solution 1 Clear the paper jamFirmware revision mismatch CD/DVD tray open CD/DVD tray misalignedInsert CD/DVD holder Solution 2 Load the next CD/DVD on the CD/DVD holder Open CD/DVD trayCD/DVD holder not found CD/DVD not foundUnable to print Solution 1 Print a self test report To clear the print queue Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cableTo verify that the product is set as the default printer To verify the print driverTo check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To clear the print queue manuallyTo verify the software application Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To print from NotepadMissing HP Photosmart Software Error reading or writing the file File messagesUnreadable files. NN files could not be read Photos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer File not foundMemory card error Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera General user messagesSolution 3 Push the memory card all the way forward Solution 1 Remove all but one memory cardSolution 2 Remove the memory card and reinsert it correctly DisconnectedCard access error Use only one card at a timeCard is inserted incorrectly Card is damaged Card is not fully insertedCD/DVD is upside down CD/DVD size mismatch CD/DVD printing problemPaper messages Cannot load paper from input traySolution 1 Replace the rear door Out of paperSolution 5 Clean the rollers Solution 6 Contact HP support for service Paper jam or misfeedPaper mismatch Wrong paper widthPower and connection messages Product not foundCommunication test failed Solution 2 Connect the product to the computer Improper shutdownTwo-way communication lost Ink cartridge and print head messages Solution 1 Load plain white paper Alignment failedSolution 2 Contact HP support Calibration errorSolution 1 Print a self-test report Cannot printSolution 2 Remove objects blocking the path To clear the print carriageIf the print carriage is stuck on the left side If the print carriage is stuck in the middleTo clear a paper jam from the rear door Power connection Power cord and adaptor Power outlet General printer error Cartridges in wrong slotIncompatible ink cartridges Incompatible print headTo make sure the ink cartridges are properly installed Ink cartridge problemSolution 1 Install the ink cartridges correctly Ink alertTroubleshooting Solution 2 Clean the electrical contacts To clean the electrical contactsWipe the contacts with a dry swab or lint-free cloth Solution 3 Close the print carriage latch Solution 4 Replace the ink cartridge Solution 1 Clean the sensorSensor failure Original HP ink depleted To clean the sensor in the product Solution 2 Clean the sensor window on the cartridges To clean the sensor window on the ink cartridgesTo remove the ink cartridges Solution 3 Replace the ink cartridge Ink service capacity warning Ink system failureInstall ink cartridges Solution 1 Install all five ink cartridgesTroubleshooting Install print head and cartridges Solution 1 Install the print head and cartridges To reinstall the print headTo remove the ink cartridges Remove the print head by lifting it up Clean the print head To clean the print head To reinsert the ink cartridges Low on ink Non-HP cartridge Original HP ink depletedSolution 1 Reinstall the print head and cartridges Previously used genuine HP cartridgePrint head appears to be missing or damaged To remove the ink cartridges Troubleshooting To clean the print head To reinsert the ink cartridges Print head problem Solution 1 Reinstall the print headReinstall the print head Troubleshooting To clean the print head Troubleshooting Clean the electrical contacts in the product Printer preparation needed Problem with printer preparation Sensor issueSolution 2 Clean the sensor windows on the ink cartridges To remove the ink cartridges Solution 1 Insert all ink cartridges To make sure the ink cartridges are properly installed Troubleshooting Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Sensor failure Solution 2 Clean the sensor windows on the ink cartridges To remove the ink cartridges Solution 3 Contact HP support HP warranty and support WarrantySupport process Phone support period Placing a call After the phone support periodHP Korea customer support Secure the ink system Remove the control panel faceplatePack the HP Photosmart Specifications Technical informationType Paper weight Input tray Output tray† Paper useRecycling program Material safety data sheetsPlastics HP inkjet supplies recycling programΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany Toxic and hazardous substance tableDeclaration of conformity European Economic Area HP Photosmart D5400 Printer series declaration of conformity Symbols/Numerics Index218 219 220