Troubleshooting
Chapter 11
Follow the prompts on the display to continue.
Cause: The print carriage was blocked.
If this did not solve the issue, try the next solution.
Solution 2: Close the CD/DVD tray
Solution: Close the CD/DVD tray.
Cause: The CD/DVD tray was open.
Carriage jam
Solution: Turn off the product and open the ink cartridge access door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn on the product again.
Follow the prompts on the display to continue.
Cause: The print carriage was blocked.
Carriage stall
Solution: Turn off the product and open the ink cartridge access door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn on the product again.
Follow the prompts on the display to continue.
124 Troubleshooting