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HP manual HP Photosmart D5400 Printer series Help

Models: D5400

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1HP Photosmart D5400 Printer series Help

For information about the HP Photosmart, see:

•“HP Photosmart overview” on page 5

•“Find more information” on page 9

•“Computer connection information” on page 11

•“How do I?” on page 13

•“Load paper” on page 15

•“Print from your computer” on page 31

•“Use the photo features” on page 51

•“Maintain the HP Photosmart” on page 59

•“Shop for ink supplies” on page 67

•“HP warranty and support” on page 203

•“Technical information” on page 209

HP Photosmart D5400 Printer series Help

HP Photosmart D5400 Printer series Help

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HP manual HP Photosmart D5400 Printer series Help

Contents

Windows Help Contents HP warranty and support Technical informationHP Photosmart D5400 Printer series Help Helpseries HP Photosmart overview HP Photosmart at a glanceControl panel features Label Icon Name and DescriptionUse the HP Photosmart Software Overview Setup Guide Find more informationFind more information To enable printer sharing on a Windows computer Computer connection informationSupported connection types Use printer sharingComputer connection information How do I? How do Load paper Choose papers for printingRecommended papers for printing HP Advanced Photo Paper or HP Photo PaperHP Premium Plus Photo Paper HP Premium Photo PaperHP Premium Inkjet Transparency Film HP Premium Inkjet PaperLoad paper Papers to avoidHP Premium Presentation Paper Papers to avoid for all print jobsLoad full-size paper To load full-size paperLoad paper Load up to 13 x 18 cm 5 x 7 inch photo paper Related topicsLoad postcards, Hagaki, or index cards To load postcards, Hagaki or index cards in the photo trayRelated topics Load envelopes To load envelopesLoad other types of paper Load a CD/DVD To load a regular-size 120 mm CD/DVD on the CD/DVD tray To load a small-size 80 mm CD/DVD on the CD/DVD tray Load paper Avoid paper jams Related topics Print from a software application Print from your computerTo print from a software application Make the HP Photosmart the default printer Change the print settings for the current jobSet the paper size To set the paper sizeSet the paper type for printing View the print resolutionTo set the paper type for printing To view the print resolution Change the print speed or qualityChange the page orientation To select a print speed or qualityChange the saturation, brightness, or color tone Scale the document sizePreview your print job Change the default print settings To change the default print settingsPrinting shortcuts To preview your print jobCreate printing shortcuts Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabPrint a borderless image Perform special print jobsTo print a borderless image Print a photo on photo paper To print a photo on photo paperPrint using Maximum dpi To print in Maximum dpi mode Print onto a CD/DVDTo print directly onto a CD/DVD Print on both sidesTo print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Left-edge binding for left-to-right languagesPrint multiple pages on a single sheet To print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse orderReverse an image for iron-on transfers Print on transparenciesTo reverse an image for iron-on transfers To print on transparenciesPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopesExpand Document Options, and then expand Printer Features Print a posterPrint a Web To print a posterStop a print job To print a WebTo stop a print job from the product To stop a print job from the computerUse the photo features Insert a memory card or storage devicePrint photos To insert a memory cardPrint photos from the control panel To print your photosPrint photos from the HP Photosmart Software Print camera-selected Dpof photosPress Print Photos To print photosTo print camera-selected photos using the Dpof standard Save photos to your computerEdit photos To save photosShare photos using HP Photosmart Software Edit photos using your computerRemove red eye To turn off automatic red eye removalTo share photos Photos Work with ink cartridges Maintain the HP PhotosmartInformation on ink cartridges and the print head Check the estimated ink levels Replace the ink cartridges To check the ink levels from the HP Photosmart SoftwarePrinter Toolbox appears Click the Estimated Ink Level tab To replace the ink cartridgesMaintain the HP Photosmart Shop for ink supplies on Clean the print head To clean the print head from the HP Photosmart SoftwareAlign the print head To align the printer from the HP Photosmart SoftwareClick the Device Services tab Click Align the Printer Print and evaluate a self-test reportRemove ink from your skin and clothing To print a self-test reportClean the HP Photosmart Turn off the HP PhotosmartShop for ink supplies To order ink cartridges from your desktopShop for ink supplies Troubleshooting Setup troubleshootingTroubleshooting common setup issues View the Readme fileSolution Product will not turn onSolution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service After setting up the product, it does not print Solution 3 Press the On button to turn on the productSolution 4 Load paper in the input tray Display shows the wrong languageTo set your language and country/region Wrong measurements are showing in menus on the displayTo start the installation from a Windows computer Minimum System Checks screen appearsRed X appears on the USB connect prompt To retry the USB connectionTo uninstall the software and reset the product Received a message that an Unknown Error has occurredTo uninstall the software completely Enter Click Selective StartupTo run the Disk Cleanup utility More information about the Disk Cleanup utilityTo install the software Click the check box next to Do not show this message againTo uninstall and reinstall the software Uninstall and reinstall the softwareRegistration screen does not appear Paper jams Clear paper jamsInformation on paper To clear a paper jam from the rear doorPrint quality troubleshooting Wrong, inaccurate, or bleeding colorsSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 4 Check the ink levels Solution 5 Check the print settingsSolution 7 Clean the print head Solution 6 Align the printerSolution 8 Contact HP support Solution 2 Check the ink cartridges Ink is not filling the text or graphics completelySolution 4 Check the paper type Solution 3 Check the print settingsSolution 5 Clean the print head Solution 1 Check the paper type Solution 6 Contact HP supportSolution 2 Use a higher print quality setting Solution 1 Make sure the paper is loaded correctly Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 4 Clean the print head Solution 3 Align the printerSolution 5 Contact HP support Solution 2 Check the paper type Solution 1 Check the print settingsPrintouts are faded or have dull colors Solution 4 Contact HP support Solution 3 Clean the print headPrintouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Solution 2 Use a higher quality imageSolution 4 Align the printer Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedPrintouts have vertical streaks Solution 3 Ensure that the rear door is securely installed Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Solution 2 Wait while the ink driesSolution 1 Reset the product Solution 2 Make sure the paper is loaded correctlySolution 4 Clean the rollers Paper is not picked up from the input traySolution 5 Service the product To clean the rollersText edges are jagged Solution 1 Use TrueType or OpenType fonts Solution 2 Align the printerPrint troubleshooting Solution 1 Check the ink levelsSolution 3 Contact HP support Product prints slowlySolution 2 Check the envelope type Solution 1 Load the stack of envelopes correctlyEnvelopes print incorrectly Solution 3 Tuck the flaps to avoid paper jams Solution 1 Turn on the productSolution 2 Load paper in the input tray Product is not respondingSolution 3 Select the correct printer Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue To check the printer driver statusSolution 7 Clear the paper jam Solution 8 Make sure the print carriage can move freelySolution 10 Reset the product Product prints meaningless charactersNothing happens when I try to print Solution 2 Print a previously saved version of the documentSolution 4 Check the printer driver status Print troubleshooting 107 Margins are not printing as expected Solution 1 Check the printer marginsPages in my document came out in the wrong order Solution 2 Verify the paper size setting To check your margin settingsSolution 3 Load the stack of paper correctly Solution 1 Check the margin settings Text or graphics are cut off at the edgeSolution 2 Check the layout of the document Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders To preview the print layoutMemory card troubleshooting Blank page came out while printingProduct does not read the memory card or storage device Solution 1 Insert the memory card properlyMy memory card no longer works in my digital camera Solution 4 Reformat the memory card in your digital camera Solution 3 Remove the additional memory cardPhoto light next to the memory card slots is blinking Solution 1 Remove and reinsert the memory card Solution 2 Remove the additional memory cardSolution 1 Install the HP Photosmart software To install the HP Photosmart SoftwareSolution 2 Turn on the product Solution 3 Turn on the computerCD/DVD print troubleshooting Solution 1 Set the camera to PictBridge modeSolution 2 Save the photos in a supported file format Solution 3 Select photos on the camera for printingSolution 1 Push the CD/DVD holder into the CD/DVD tray Product does not detect the CD/DVD holderSolution 3 Place the CD/DVD on the CD/DVD holder Solution 2 Remove the CD/DVD holder from the storage areaSolution 4 Load the next disc on the CD/DVD holder Solution 1 Load a CD/DVD on the CD/DVD holder Solution 2 Load a CD/DVD with the printable side upProduct does not detect a CD/DVD on the holder Product stalled while printing a CD/DVDSolution 1 Change the software settings Solution 2 Load a new CD/DVD with the printable side upProduct is printing on a non-printable area of my disc Design is not centered on my discSolution 1 Use inkjet printable discs Product reports a CD/DVD size mismatch errorInk on the CD/DVD is not drying CD/DVD holder is stuck in the storage areaProduct messages ErrorsCarriage blocked Carriage jam Solution 2 Close the CD/DVD trayCarriage stall Solution 1 Clear the paper jam Mechanism errorFirmware revision mismatch CD/DVD tray misaligned CD/DVD tray openInsert CD/DVD holder Solution 2 Load the next CD/DVD on the CD/DVD holder Open CD/DVD trayCD/DVD not found CD/DVD holder not foundUnable to print Solution 1 Print a self test report Solution 2 Clear the print queue Solution 3 Disconnect and reconnect the USB cableTo clear the print queue To disconnect and reconnect the USB cableTo verify that the product is set as the default printer To verify the print driverSolution 5 Check if the printer is paused or offline Solution 6 Clear the print queue manuallyTo check if the printer is paused or offline To clear the print queue manuallySolution 7 Stop and restart the print spooler To stop and restart the print spoolerTo verify the software application To print from NotepadMissing HP Photosmart Software File messages Error reading or writing the fileUnreadable files. NN files could not be read Solution 1 Reinsert the memory card Solution 2 Print photos from the computerPhotos not found File not foundSolution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraMemory card error General user messagesSolution 1 Remove all but one memory card Solution 2 Remove the memory card and reinsert it correctlySolution 3 Push the memory card all the way forward DisconnectedUse only one card at a time Card access errorCard is inserted incorrectly Card is not fully inserted Card is damagedCD/DVD is upside down CD/DVD printing problem Paper messagesCD/DVD size mismatch Cannot load paper from input traySolution 1 Replace the rear door Out of paperSolution 5 Clean the rollers Solution 6 Contact HP support for service Paper jam or misfeedPaper mismatch Wrong paper widthProduct not found Power and connection messagesCommunication test failed Improper shutdown Solution 2 Connect the product to the computerTwo-way communication lost Ink cartridge and print head messages Solution 1 Load plain white paper Alignment failedSolution 2 Contact HP support Calibration errorSolution 1 Print a self-test report Cannot printSolution 2 Remove objects blocking the path To clear the print carriageIf the print carriage is stuck on the left side If the print carriage is stuck in the middleTo clear a paper jam from the rear door Power connection Power cord and adaptor Power outlet General printer error Cartridges in wrong slotIncompatible ink cartridges Incompatible print headInk cartridge problem Solution 1 Install the ink cartridges correctlyTo make sure the ink cartridges are properly installed Ink alertTroubleshooting Solution 2 Clean the electrical contacts To clean the electrical contactsWipe the contacts with a dry swab or lint-free cloth Solution 3 Close the print carriage latch Solution 1 Clean the sensor Solution 4 Replace the ink cartridgeSensor failure Original HP ink depleted To clean the sensor in the product To clean the sensor window on the ink cartridges Solution 2 Clean the sensor window on the cartridgesTo remove the ink cartridges Solution 3 Replace the ink cartridge Ink service capacity warning Ink system failureInstall ink cartridges Solution 1 Install all five ink cartridgesTroubleshooting Install print head and cartridges Solution 1 Install the print head and cartridges To reinstall the print headTo remove the ink cartridges Remove the print head by lifting it up Clean the print head To clean the print head To reinsert the ink cartridges Low on ink Non-HP cartridge Original HP ink depletedPreviously used genuine HP cartridge Solution 1 Reinstall the print head and cartridgesPrint head appears to be missing or damaged To remove the ink cartridges Troubleshooting To clean the print head To reinsert the ink cartridges Print head problem Solution 1 Reinstall the print headReinstall the print head Troubleshooting To clean the print head Troubleshooting Clean the electrical contacts in the product Printer preparation needed Problem with printer preparation Sensor issueSolution 2 Clean the sensor windows on the ink cartridges To remove the ink cartridges Solution 1 Insert all ink cartridges To make sure the ink cartridges are properly installed Troubleshooting Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Sensor failure Solution 2 Clean the sensor windows on the ink cartridges To remove the ink cartridges Solution 3 Contact HP support HP warranty and support WarrantySupport process Phone support period Placing a call After the phone support periodHP Korea customer support Secure the ink system Remove the control panel faceplatePack the HP Photosmart Specifications Technical informationType Paper weight Input tray Output tray† Paper useMaterial safety data sheets PlasticsRecycling program HP inkjet supplies recycling programΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanToxic and hazardous substance table Noise emission statement for GermanyDeclaration of conformity European Economic Area HP Photosmart D5400 Printer series declaration of conformity Symbols/Numerics Index218 219 220