Cannot print, Solution 1 Print a self-test report | HP D5400

Solution 2: Contact HP support

Solution: You can continue to print from your product, but for optimum print quality you should align the print head. If the alignment still will not work and print quality is unacceptable, contact HP support for service. Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The print carriage or sensor was defective.

Cannot print

Solution: Replace the indicated ink cartridges with new ink cartridges to resume printing.

CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install.

For HP product return and recycling information, visit us at: www.hp.com/recycle. For more information, see:

“Replace the ink cartridges” on page 61

Cause: The product did not have enough ink to print properly.

Carriage stall

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Print a self-test report

•Solution 2: Remove objects blocking the path

•Solution 3: Ensure that the product is connected to a suitable power source

Solution 1: Print a self-test report

Solution: Print a self-test report to see if the product can print.

To print a self-test report

1.Load letter or A4 unused plain white paper into the input tray.

2.Press and hold the Cancel button and then press the Red-Eye Removal button. The product prints a self-test report, which contains the following information:

•Product information: includes the model number, serial number, and other product information.

•Revision information: includes the firmware version number.

•Ink delivery system information: displays the approximate ink level of each installed ink cartridge, the status of each ink cartridge, the date each cartridge was installed, and the date each cartridge will expire.

Errors 151

Troubleshooting

Image 152

HP D5400 manual Cannot print, Solution 1 Print a self-test report

Contents

Windows Help Contents HP warranty and support Technical information HP Photosmart D5400 Printer series Help Helpseries HP Photosmart overview HP Photosmart at a glance Control panel features Label Icon Name and Description Use the HP Photosmart Software Overview Setup Guide Find more information Find more information To enable printer sharing on a Windows computer Computer connection informationSupported connection types Use printer sharing Computer connection information How do I? How do Load paper Choose papers for printingRecommended papers for printing HP Advanced Photo Paper or HP Photo Paper HP Premium Plus Photo Paper HP Premium Photo PaperHP Premium Inkjet Transparency Film HP Premium Inkjet Paper Load paper Papers to avoidHP Premium Presentation Paper Papers to avoid for all print jobs Load full-size paper To load full-size paper Load paper Load up to 13 x 18 cm 5 x 7 inch photo paper Related topics Load postcards, Hagaki, or index cards To load postcards, Hagaki or index cards in the photo tray Related topics Load envelopes To load envelopes Load other types of paper Load a CD/DVD To load a regular-size 120 mm CD/DVD on the CD/DVD tray To load a small-size 80 mm CD/DVD on the CD/DVD tray Load paper Avoid paper jams Related topics To print from a software application Print from your computerPrint from a software application Make the HP Photosmart the default printer Change the print settings for the current jobSet the paper size To set the paper size To set the paper type for printing View the print resolutionSet the paper type for printing To view the print resolution Change the print speed or qualityChange the page orientation To select a print speed or quality Preview your print job Scale the document sizeChange the saturation, brightness, or color tone Change the default print settings To change the default print settingsPrinting shortcuts To preview your print job Create printing shortcuts Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab To print a borderless image Perform special print jobsPrint a borderless image Print a photo on photo paper To print a photo on photo paper Print using Maximum dpi To print in Maximum dpi mode Print onto a CD/DVD To print on both sides Print on both sidesTo print directly onto a CD/DVD Print a multiple-page document as a booklet To print a multiple-page document as a booklet Left-edge binding for left-to-right languages Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order Reverse an image for iron-on transfers Print on transparenciesTo reverse an image for iron-on transfers To print on transparencies Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Expand Document Options, and then expand Printer Features Print a posterPrint a Web To print a poster Stop a print job To print a WebTo stop a print job from the product To stop a print job from the computer Use the photo features Insert a memory card or storage device Print photos To insert a memory card Print photos from the control panel To print your photos Print photos from the HP Photosmart Software Print camera-selected Dpof photosPress Print Photos To print photos To print camera-selected photos using the Dpof standard Save photos to your computerEdit photos To save photos Share photos using HP Photosmart Software Edit photos using your computerRemove red eye To turn off automatic red eye removal To share photos Photos Information on ink cartridges and the print head Maintain the HP PhotosmartWork with ink cartridges Check the estimated ink levels Replace the ink cartridges To check the ink levels from the HP Photosmart SoftwarePrinter Toolbox appears Click the Estimated Ink Level tab To replace the ink cartridges Maintain the HP Photosmart Shop for ink supplies on Clean the print head To clean the print head from the HP Photosmart SoftwareAlign the print head To align the printer from the HP Photosmart Software Click the Device Services tab Click Align the Printer Print and evaluate a self-test reportRemove ink from your skin and clothing To print a self-test report Clean the HP Photosmart Turn off the HP Photosmart Shop for ink supplies To order ink cartridges from your desktop Shop for ink supplies Troubleshooting Setup troubleshootingTroubleshooting common setup issues View the Readme file Solution Product will not turn on Solution 4 Contact HP to replace the power supply Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 5 Contact HP support for service After setting up the product, it does not print Solution 3 Press the On button to turn on the productSolution 4 Load paper in the input tray Display shows the wrong language To set your language and country/region Wrong measurements are showing in menus on the display To start the installation from a Windows computer Minimum System Checks screen appearsRed X appears on the USB connect prompt To retry the USB connection To uninstall the software completely Received a message that an Unknown Error has occurredTo uninstall the software and reset the product Enter Click Selective Startup To run the Disk Cleanup utility More information about the Disk Cleanup utilityTo install the software Click the check box next to Do not show this message again Registration screen does not appear Uninstall and reinstall the softwareTo uninstall and reinstall the software Paper jams Clear paper jams Information on paper To clear a paper jam from the rear door Print quality troubleshooting Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 4 Check the ink levels Solution 5 Check the print settings Solution 8 Contact HP support Solution 6 Align the printerSolution 7 Clean the print head Solution 2 Check the ink cartridges Ink is not filling the text or graphics completely Solution 5 Clean the print head Solution 3 Check the print settingsSolution 4 Check the paper type Solution 2 Use a higher print quality setting Solution 6 Contact HP supportSolution 1 Check the paper type Printouts have horizontal streaks or lines Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Solution 5 Contact HP support Solution 3 Align the printerSolution 4 Clean the print head Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Printouts seem blurry or fuzzy Solution 3 Clean the print headSolution 4 Contact HP support Solution 4 Align the printer Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts have vertical streaks Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Solution 3 Ensure that the rear door is securely installed Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Solution 2 Wait while the ink dries Solution 1 Reset the product Solution 2 Make sure the paper is loaded correctlySolution 4 Clean the rollers Paper is not picked up from the input tray Text edges are jagged To clean the rollersSolution 5 Service the product Solution 1 Use TrueType or OpenType fonts Solution 2 Align the printer Print troubleshooting Solution 1 Check the ink levelsSolution 3 Contact HP support Product prints slowly Envelopes print incorrectly Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Solution 3 Tuck the flaps to avoid paper jams Solution 1 Turn on the productSolution 2 Load paper in the input tray Product is not responding Solution 3 Select the correct printer Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue To check the printer driver status Solution 7 Clear the paper jam Solution 8 Make sure the print carriage can move freely Solution 10 Reset the product Product prints meaningless characters Nothing happens when I try to print Solution 2 Print a previously saved version of the document Solution 4 Check the printer driver status Print troubleshooting 107 Pages in my document came out in the wrong order Solution 1 Check the printer marginsMargins are not printing as expected Solution 3 Load the stack of paper correctly To check your margin settingsSolution 2 Verify the paper size setting Solution 1 Check the margin settings Text or graphics are cut off at the edge Solution 2 Check the layout of the document Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders To preview the print layout Memory card troubleshooting Blank page came out while printing My memory card no longer works in my digital camera Solution 1 Insert the memory card properlyProduct does not read the memory card or storage device Photo light next to the memory card slots is blinking Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera Solution 1 Remove and reinsert the memory card Solution 2 Remove the additional memory cardSolution 1 Install the HP Photosmart software To install the HP Photosmart Software Solution 2 Turn on the product Solution 3 Turn on the computer CD/DVD print troubleshooting Solution 1 Set the camera to PictBridge modeSolution 2 Save the photos in a supported file format Solution 3 Select photos on the camera for printing Solution 1 Push the CD/DVD holder into the CD/DVD tray Product does not detect the CD/DVD holder Solution 4 Load the next disc on the CD/DVD holder Solution 2 Remove the CD/DVD holder from the storage areaSolution 3 Place the CD/DVD on the CD/DVD holder Solution 1 Load a CD/DVD on the CD/DVD holder Solution 2 Load a CD/DVD with the printable side upProduct does not detect a CD/DVD on the holder Product stalled while printing a CD/DVD Solution 1 Change the software settings Solution 2 Load a new CD/DVD with the printable side upProduct is printing on a non-printable area of my disc Design is not centered on my disc Solution 1 Use inkjet printable discs Product reports a CD/DVD size mismatch errorInk on the CD/DVD is not drying CD/DVD holder is stuck in the storage area Carriage blocked ErrorsProduct messages Carriage stall Solution 2 Close the CD/DVD trayCarriage jam Firmware revision mismatch Mechanism errorSolution 1 Clear the paper jam Insert CD/DVD holder CD/DVD tray openCD/DVD tray misaligned Solution 2 Load the next CD/DVD on the CD/DVD holder Open CD/DVD tray Unable to print CD/DVD holder not foundCD/DVD not found Solution 1 Print a self test report Solution 2 Clear the print queue Solution 3 Disconnect and reconnect the USB cableTo clear the print queue To disconnect and reconnect the USB cable To verify that the product is set as the default printer To verify the print driver Solution 5 Check if the printer is paused or offline Solution 6 Clear the print queue manuallyTo check if the printer is paused or offline To clear the print queue manually Solution 7 Stop and restart the print spooler To stop and restart the print spoolerTo verify the software application To print from Notepad Missing HP Photosmart Software Unreadable files. NN files could not be read Error reading or writing the fileFile messages Solution 1 Reinsert the memory card Solution 2 Print photos from the computerPhotos not found File not found Solution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraMemory card error General user messages Solution 1 Remove all but one memory card Solution 2 Remove the memory card and reinsert it correctlySolution 3 Push the memory card all the way forward Disconnected Card is inserted incorrectly Card access errorUse only one card at a time CD/DVD is upside down Card is damagedCard is not fully inserted CD/DVD printing problem Paper messagesCD/DVD size mismatch Cannot load paper from input tray Solution 1 Replace the rear door Out of paper Solution 5 Clean the rollers Solution 6 Contact HP support for service Paper jam or misfeed Paper mismatch Wrong paper width Communication test failed Power and connection messagesProduct not found Two-way communication lost Solution 2 Connect the product to the computerImproper shutdown Ink cartridge and print head messages Solution 1 Load plain white paper Alignment failed Solution 2 Contact HP support Calibration error Solution 1 Print a self-test report Cannot print Solution 2 Remove objects blocking the path To clear the print carriage If the print carriage is stuck on the left side If the print carriage is stuck in the middle To clear a paper jam from the rear door Power connection Power cord and adaptor Power outlet General printer error Cartridges in wrong slot Incompatible ink cartridges Incompatible print head Ink cartridge problem Solution 1 Install the ink cartridges correctlyTo make sure the ink cartridges are properly installed Ink alert Troubleshooting Solution 2 Clean the electrical contacts To clean the electrical contacts Wipe the contacts with a dry swab or lint-free cloth Solution 3 Close the print carriage latch Sensor failure Original HP ink depleted Solution 4 Replace the ink cartridgeSolution 1 Clean the sensor To clean the sensor in the product To remove the ink cartridges Solution 2 Clean the sensor window on the cartridgesTo clean the sensor window on the ink cartridges Solution 3 Replace the ink cartridge Ink service capacity warning Ink system failure Install ink cartridges Solution 1 Install all five ink cartridges Troubleshooting Install print head and cartridges Solution 1 Install the print head and cartridges To reinstall the print head To remove the ink cartridges Remove the print head by lifting it up Clean the print head To clean the print head To reinsert the ink cartridges Low on ink Non-HP cartridge Original HP ink depleted Print head appears to be missing or damaged Solution 1 Reinstall the print head and cartridgesPreviously used genuine HP cartridge To remove the ink cartridges Troubleshooting To clean the print head To reinsert the ink cartridges Print head problem Solution 1 Reinstall the print head Reinstall the print head Troubleshooting To clean the print head Troubleshooting Clean the electrical contacts in the product Printer preparation needed Problem with printer preparation Sensor issue Solution 2 Clean the sensor windows on the ink cartridges To remove the ink cartridges Solution 1 Insert all ink cartridges To make sure the ink cartridges are properly installed Troubleshooting Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Sensor failure Solution 2 Clean the sensor windows on the ink cartridges To remove the ink cartridges Solution 3 Contact HP support HP warranty and support Warranty Support process Phone support period Placing a call After the phone support period HP Korea customer support Secure the ink system Remove the control panel faceplate Pack the HP Photosmart Specifications Technical information Type Paper weight Input tray Output tray† Paper use Material safety data sheets PlasticsRecycling program HP inkjet supplies recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Declaration of conformity European Economic Area Noise emission statement for GermanyToxic and hazardous substance table HP Photosmart D5400 Printer series declaration of conformity Symbols/Numerics Index 218 219 220