Chapter 11
•The product is not responding
•The product prints meaningless characters
•Nothing happens when I try to print
•The pages in my document came out in the wrong order
•The margins are not printing as expected
•Text or graphics are cut off at the edge of the page
•A blank page came out while printing
•Ink is spraying the inside of the product when I print a photo
Envelopes print incorrectly
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Load the stack of envelopes correctly
•Solution 2: Check the envelope type
•Solution 3: Tuck the flaps to avoid paper jams
Troubleshooting
Solution 1: Load the stack of envelopes correctly
Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing up and to the left.
Make sure that you remove all paper from the input tray before loading the envelopes.
For more information, see:
“Load envelopes” on page 23
Cause: A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the envelope type
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows.
Cause: The wrong type of envelope was loaded. If this did not solve the issue, try the next solution.
100 Troubleshooting
