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HP D5400 manual Find more information, Setup Guide

Models: D5400

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You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP Photosmart.

www.hp.com/support

Setup Guide

The Setup Guide provides instructions for setting up the HP Photosmart and installing software. Make sure you follow the steps in the Setup Guide in order.

If you have problems during setup, check the Setup Guide for troubleshooting information, or see “Troubleshooting” on page 69 in this onscreen Help.

Basics Guide

The Basics Guide contains an overview of the HP Photosmart, including step- by-step instructions for basic tasks, troubleshooting tips, and technical information.

HP Photosmart animations

The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you how to complete key tasks on the HP Photosmart. You will learn how to load paper, load a CD/DVD, insert a memory card, and replace the ink cartridges.

Onscreen Help

The onscreen Help provides detailed instructions on using all features of the HP Photosmart.

•The How Do I? section provides links so you can quickly find information on performing common tasks.

•The HP Photosmart overview section provides general information about the main features of the HP Photosmart.

•The Troubleshooting section provides information about resolving errors you might encounter with the HP Photosmart.

Readme

The Readme file contains the most recent information which might not be found in other publications.

Install the software to access the Readme file.

If you have Internet access, you can get help and support from the HP Web site. This Web site offers technical support, drivers, supplies, and ordering information.

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HP D5400 manual Find more information, Setup Guide

Contents

Windows Help Contents HP warranty and support Technical informationHP Photosmart D5400 Printer series Help Helpseries HP Photosmart overview HP Photosmart at a glanceControl panel features Label Icon Name and DescriptionUse the HP Photosmart Software Overview Setup Guide Find more informationFind more information Supported connection types To enable printer sharing on a Windows computerComputer connection information Use printer sharingComputer connection information How do I? How do Recommended papers for printing Load paperChoose papers for printing HP Advanced Photo Paper or HP Photo PaperHP Premium Inkjet Transparency Film HP Premium Plus Photo PaperHP Premium Photo Paper HP Premium Inkjet PaperHP Premium Presentation Paper Load paperPapers to avoid Papers to avoid for all print jobsLoad full-size paper To load full-size paperLoad paper Load up to 13 x 18 cm 5 x 7 inch photo paper Related topicsLoad postcards, Hagaki, or index cards To load postcards, Hagaki or index cards in the photo trayRelated topics Load envelopes To load envelopesLoad other types of paper Load a CD/DVD To load a regular-size 120 mm CD/DVD on the CD/DVD tray To load a small-size 80 mm CD/DVD on the CD/DVD tray Load paper Avoid paper jams Related topics Print from a software application Print from your computerTo print from a software application Set the paper size Make the HP Photosmart the default printerChange the print settings for the current job To set the paper sizeSet the paper type for printing View the print resolutionTo set the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or qualityChange the saturation, brightness, or color tone Scale the document sizePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings To preview your print jobTo create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tabPrint a borderless image Perform special print jobsTo print a borderless image Print a photo on photo paper To print a photo on photo paperPrint using Maximum dpi To print in Maximum dpi mode Print onto a CD/DVDTo print directly onto a CD/DVD Print on both sidesTo print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Left-edge binding for left-to-right languagesPrint multiple pages on a single sheet To print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse orderTo reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print on transparenciesPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopesPrint a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a posterTo stop a print job from the product Stop a print jobTo print a Web To stop a print job from the computerUse the photo features Insert a memory card or storage devicePrint photos To insert a memory cardPrint photos from the control panel To print your photosPress Print Photos Print photos from the HP Photosmart SoftwarePrint camera-selected Dpof photos To print photosEdit photos To print camera-selected photos using the Dpof standardSave photos to your computer To save photosRemove red eye Share photos using HP Photosmart SoftwareEdit photos using your computer To turn off automatic red eye removalTo share photos Photos Work with ink cartridges Maintain the HP PhotosmartInformation on ink cartridges and the print head Check the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tab Replace the ink cartridgesTo check the ink levels from the HP Photosmart Software To replace the ink cartridgesMaintain the HP Photosmart Shop for ink supplies on Align the print head Clean the print headTo clean the print head from the HP Photosmart Software To align the printer from the HP Photosmart SoftwareRemove ink from your skin and clothing Click the Device Services tab Click Align the PrinterPrint and evaluate a self-test report To print a self-test reportClean the HP Photosmart Turn off the HP PhotosmartShop for ink supplies To order ink cartridges from your desktopShop for ink supplies Troubleshooting common setup issues TroubleshootingSetup troubleshooting View the Readme fileSolution Product will not turn onSolution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service Solution 4 Load paper in the input tray After setting up the product, it does not printSolution 3 Press the On button to turn on the product Display shows the wrong languageTo set your language and country/region Wrong measurements are showing in menus on the displayRed X appears on the USB connect prompt To start the installation from a Windows computerMinimum System Checks screen appears To retry the USB connectionTo uninstall the software and reset the product Received a message that an Unknown Error has occurredTo uninstall the software completely Enter Click Selective StartupTo install the software To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Click the check box next to Do not show this message againTo uninstall and reinstall the software Uninstall and reinstall the softwareRegistration screen does not appear Paper jams Clear paper jamsInformation on paper To clear a paper jam from the rear doorPrint quality troubleshooting Wrong, inaccurate, or bleeding colorsSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 4 Check the ink levels Solution 5 Check the print settingsSolution 7 Clean the print head Solution 6 Align the printerSolution 8 Contact HP support Solution 2 Check the ink cartridges Ink is not filling the text or graphics completelySolution 4 Check the paper type Solution 3 Check the print settingsSolution 5 Clean the print head Solution 1 Check the paper type Solution 6 Contact HP supportSolution 2 Use a higher print quality setting Solution 1 Make sure the paper is loaded correctly Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 4 Clean the print head Solution 3 Align the printerSolution 5 Contact HP support Solution 2 Check the paper type Solution 1 Check the print settingsPrintouts are faded or have dull colors Solution 4 Contact HP support Solution 3 Clean the print headPrintouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Solution 2 Use a higher quality imageSolution 4 Align the printer Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedPrintouts have vertical streaks To remove excess ink using plain paper Solution 3 Ensure that the rear door is securely installedSolution 1 Print on a page of plain paper Solution 2 Wait while the ink driesSolution 4 Clean the rollers Solution 1 Reset the productSolution 2 Make sure the paper is loaded correctly Paper is not picked up from the input traySolution 5 Service the product To clean the rollersText edges are jagged Solution 1 Use TrueType or OpenType fonts Solution 2 Align the printerSolution 3 Contact HP support Print troubleshootingSolution 1 Check the ink levels Product prints slowlySolution 2 Check the envelope type Solution 1 Load the stack of envelopes correctlyEnvelopes print incorrectly Solution 2 Load paper in the input tray Solution 3 Tuck the flaps to avoid paper jamsSolution 1 Turn on the product Product is not respondingSolution 6 Remove all cancelled print jobs from the queue Solution 3 Select the correct printerSolution 4 Check the printer driver status To check the printer driver statusSolution 7 Clear the paper jam Solution 8 Make sure the print carriage can move freelySolution 10 Reset the product Product prints meaningless charactersNothing happens when I try to print Solution 2 Print a previously saved version of the documentSolution 4 Check the printer driver status Print troubleshooting 107 Margins are not printing as expected Solution 1 Check the printer marginsPages in my document came out in the wrong order Solution 2 Verify the paper size setting To check your margin settingsSolution 3 Load the stack of paper correctly Solution 1 Check the margin settings Text or graphics are cut off at the edgeSolution 4 Try printing with borders Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly To preview the print layoutMemory card troubleshooting Blank page came out while printingProduct does not read the memory card or storage device Solution 1 Insert the memory card properlyMy memory card no longer works in my digital camera Solution 4 Reformat the memory card in your digital camera Solution 3 Remove the additional memory cardPhoto light next to the memory card slots is blinking Solution 1 Install the HP Photosmart software Solution 1 Remove and reinsert the memory cardSolution 2 Remove the additional memory card To install the HP Photosmart SoftwareSolution 2 Turn on the product Solution 3 Turn on the computerSolution 2 Save the photos in a supported file format CD/DVD print troubleshootingSolution 1 Set the camera to PictBridge mode Solution 3 Select photos on the camera for printingSolution 1 Push the CD/DVD holder into the CD/DVD tray Product does not detect the CD/DVD holderSolution 3 Place the CD/DVD on the CD/DVD holder Solution 2 Remove the CD/DVD holder from the storage areaSolution 4 Load the next disc on the CD/DVD holder Product does not detect a CD/DVD on the holder Solution 1 Load a CD/DVD on the CD/DVD holderSolution 2 Load a CD/DVD with the printable side up Product stalled while printing a CD/DVDProduct is printing on a non-printable area of my disc Solution 1 Change the software settingsSolution 2 Load a new CD/DVD with the printable side up Design is not centered on my discInk on the CD/DVD is not drying Solution 1 Use inkjet printable discsProduct reports a CD/DVD size mismatch error CD/DVD holder is stuck in the storage areaProduct messages ErrorsCarriage blocked Carriage jam Solution 2 Close the CD/DVD trayCarriage stall Solution 1 Clear the paper jam Mechanism errorFirmware revision mismatch CD/DVD tray misaligned CD/DVD tray openInsert CD/DVD holder Solution 2 Load the next CD/DVD on the CD/DVD holder Open CD/DVD trayCD/DVD not found CD/DVD holder not foundUnable to print Solution 1 Print a self test report To clear the print queue Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cableTo verify that the product is set as the default printer To verify the print driverTo check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To clear the print queue manuallyTo verify the software application Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To print from NotepadMissing HP Photosmart Software File messages Error reading or writing the fileUnreadable files. NN files could not be read Photos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer File not foundMemory card error Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera General user messagesSolution 3 Push the memory card all the way forward Solution 1 Remove all but one memory cardSolution 2 Remove the memory card and reinsert it correctly DisconnectedUse only one card at a time Card access errorCard is inserted incorrectly Card is not fully inserted Card is damagedCD/DVD is upside down CD/DVD size mismatch CD/DVD printing problemPaper messages Cannot load paper from input traySolution 1 Replace the rear door Out of paperSolution 5 Clean the rollers Solution 6 Contact HP support for service Paper jam or misfeedPaper mismatch Wrong paper widthProduct not found Power and connection messagesCommunication test failed Improper shutdown Solution 2 Connect the product to the computerTwo-way communication lost Ink cartridge and print head messages Solution 1 Load plain white paper Alignment failedSolution 2 Contact HP support Calibration errorSolution 1 Print a self-test report Cannot printSolution 2 Remove objects blocking the path To clear the print carriageIf the print carriage is stuck on the left side If the print carriage is stuck in the middleTo clear a paper jam from the rear door Power connection Power cord and adaptor Power outlet General printer error Cartridges in wrong slotIncompatible ink cartridges Incompatible print headTo make sure the ink cartridges are properly installed Ink cartridge problemSolution 1 Install the ink cartridges correctly Ink alertTroubleshooting Solution 2 Clean the electrical contacts To clean the electrical contactsWipe the contacts with a dry swab or lint-free cloth Solution 3 Close the print carriage latch Solution 1 Clean the sensor Solution 4 Replace the ink cartridgeSensor failure Original HP ink depleted To clean the sensor in the product To clean the sensor window on the ink cartridges Solution 2 Clean the sensor window on the cartridgesTo remove the ink cartridges Solution 3 Replace the ink cartridge Ink service capacity warning Ink system failureInstall ink cartridges Solution 1 Install all five ink cartridgesTroubleshooting Install print head and cartridges Solution 1 Install the print head and cartridges To reinstall the print headTo remove the ink cartridges Remove the print head by lifting it up Clean the print head To clean the print head To reinsert the ink cartridges Low on ink Non-HP cartridge Original HP ink depletedPreviously used genuine HP cartridge Solution 1 Reinstall the print head and cartridgesPrint head appears to be missing or damaged To remove the ink cartridges Troubleshooting To clean the print head To reinsert the ink cartridges Print head problem Solution 1 Reinstall the print headReinstall the print head Troubleshooting To clean the print head Troubleshooting Clean the electrical contacts in the product Printer preparation needed Problem with printer preparation Sensor issueSolution 2 Clean the sensor windows on the ink cartridges To remove the ink cartridges Solution 1 Insert all ink cartridges To make sure the ink cartridges are properly installed Troubleshooting Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Sensor failure Solution 2 Clean the sensor windows on the ink cartridges To remove the ink cartridges Solution 3 Contact HP support HP warranty and support WarrantySupport process Phone support period Placing a call After the phone support periodHP Korea customer support Secure the ink system Remove the control panel faceplatePack the HP Photosmart Specifications Technical informationType Paper weight Input tray Output tray† Paper useRecycling program Material safety data sheetsPlastics HP inkjet supplies recycling programΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanToxic and hazardous substance table Noise emission statement for GermanyDeclaration of conformity European Economic Area HP Photosmart D5400 Printer series declaration of conformity Symbols/Numerics Index218 219 220