Chapter 11
Cause: The print setting chosen for the print job did not match the paper loaded in the product.
Power and connection messagesThe following is a list of power- and
Product not found
Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below.
Cause: The USB cable was not plugged in properly.
Troubleshooting
Communication test failed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Turn on the product
•Solution 2: Connect the product to the computer
Solution 1: Turn on the product
Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.
146 Troubleshooting