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Photo Printer
HP
D5400
manual
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Models:
D5400
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Troubleshooting
Specifications
Install
Material safety data sheets
Errors
Symbols/Numerics
Warranty
CD/DVD printing problem
Solution 2 Reset the product
Setup Guide
Page 11
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Chapter 3
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Page 12
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Page 10
Page 12
Contents
Windows Help
Contents
Technical information
HP warranty and support
HP Photosmart D5400 Printer series Help
Helpseries
HP Photosmart at a glance
HP Photosmart overview
Label Icon Name and Description
Control panel features
Use the HP Photosmart Software
Overview
Find more information
Setup Guide
Find more information
Use printer sharing
To enable printer sharing on a Windows computer
Computer connection information
Supported connection types
Computer connection information
How do I?
How do
HP Advanced Photo Paper or HP Photo Paper
Load paper
Choose papers for printing
Recommended papers for printing
HP Premium Inkjet Paper
HP Premium Plus Photo Paper
HP Premium Photo Paper
HP Premium Inkjet Transparency Film
Papers to avoid for all print jobs
Load paper
Papers to avoid
HP Premium Presentation Paper
To load full-size paper
Load full-size paper
Load paper
Related topics
Load up to 13 x 18 cm 5 x 7 inch photo paper
To load postcards, Hagaki or index cards in the photo tray
Load postcards, Hagaki, or index cards
Related topics
To load envelopes
Load envelopes
Load other types of paper
Load a CD/DVD
To load a regular-size 120 mm CD/DVD on the CD/DVD tray
To load a small-size 80 mm CD/DVD on the CD/DVD tray
Load paper
Avoid paper jams
Related topics
To print from a software application
Print from your computer
Print from a software application
To set the paper size
Make the HP Photosmart the default printer
Change the print settings for the current job
Set the paper size
To set the paper type for printing
View the print resolution
Set the paper type for printing
To select a print speed or quality
To view the print resolution
Change the print speed or quality
Change the page orientation
Preview your print job
Scale the document size
Change the saturation, brightness, or color tone
To preview your print job
Change the default print settings
To change the default print settings
Printing shortcuts
Click the Printing Shortcuts tab
Create printing shortcuts
Delete printing shortcuts
To create a printing shortcut
To print a borderless image
Perform special print jobs
Print a borderless image
To print a photo on photo paper
Print a photo on photo paper
Print using Maximum dpi
Print onto a CD/DVD
To print in Maximum dpi mode
To print on both sides
Print on both sides
To print directly onto a CD/DVD
Print a multiple-page document as a booklet
Left-edge binding for left-to-right languages
To print a multiple-page document as a booklet
To print multiple pages on a single sheet
Print multiple pages on a single sheet
To print a multiple-page document in reverse order
Print a multiple-page document in reverse order
To print on transparencies
Reverse an image for iron-on transfers
Print on transparencies
To reverse an image for iron-on transfers
To print a group of addresses on labels or envelopes
Print a group of addresses on labels or envelopes
To print a poster
Expand Document Options, and then expand Printer Features
Print a poster
Print a Web
To stop a print job from the computer
Stop a print job
To print a Web
To stop a print job from the product
Insert a memory card or storage device
Use the photo features
To insert a memory card
Print photos
To print your photos
Print photos from the control panel
To print photos
Print photos from the HP Photosmart Software
Print camera-selected Dpof photos
Press Print Photos
To save photos
To print camera-selected photos using the Dpof standard
Save photos to your computer
Edit photos
To turn off automatic red eye removal
Share photos using HP Photosmart Software
Edit photos using your computer
Remove red eye
To share photos
Photos
Information on ink cartridges and the print head
Maintain the HP Photosmart
Work with ink cartridges
Check the estimated ink levels
To replace the ink cartridges
Replace the ink cartridges
To check the ink levels from the HP Photosmart Software
Printer Toolbox appears Click the Estimated Ink Level tab
Maintain the HP Photosmart
Shop for ink supplies on
To align the printer from the HP Photosmart Software
Clean the print head
To clean the print head from the HP Photosmart Software
Align the print head
To print a self-test report
Click the Device Services tab Click Align the Printer
Print and evaluate a self-test report
Remove ink from your skin and clothing
Turn off the HP Photosmart
Clean the HP Photosmart
To order ink cartridges from your desktop
Shop for ink supplies
Shop for ink supplies
View the Readme file
Troubleshooting
Setup troubleshooting
Troubleshooting common setup issues
Product will not turn on
Solution
Solution 4 Contact HP to replace the power supply
Solution 2 Reset the product
Solution 3 Press the On button more slowly
Solution 5 Contact HP support for service
Display shows the wrong language
After setting up the product, it does not print
Solution 3 Press the On button to turn on the product
Solution 4 Load paper in the input tray
Wrong measurements are showing in menus on the display
To set your language and country/region
To retry the USB connection
To start the installation from a Windows computer
Minimum System Checks screen appears
Red X appears on the USB connect prompt
To uninstall the software completely
Received a message that an Unknown Error has occurred
To uninstall the software and reset the product
Click Selective Startup
Enter
Click the check box next to Do not show this message again
To run the Disk Cleanup utility
More information about the Disk Cleanup utility
To install the software
Registration screen does not appear
Uninstall and reinstall the software
To uninstall and reinstall the software
Clear paper jams
Paper jams
To clear a paper jam from the rear door
Information on paper
Wrong, inaccurate, or bleeding colors
Print quality troubleshooting
Solution 3 Check the paper type
Solution 2 Check the paper loaded in the input tray
Solution 5 Check the print settings
Solution 4 Check the ink levels
Solution 8 Contact HP support
Solution 6 Align the printer
Solution 7 Clean the print head
Ink is not filling the text or graphics completely
Solution 2 Check the ink cartridges
Solution 5 Clean the print head
Solution 3 Check the print settings
Solution 4 Check the paper type
Solution 2 Use a higher print quality setting
Solution 6 Contact HP support
Solution 1 Check the paper type
Printouts have horizontal streaks or lines
Solution 3 Rotate the image
Solution 1 Make sure the paper is loaded correctly
Solution 5 Contact HP support
Solution 3 Align the printer
Solution 4 Clean the print head
Printouts are faded or have dull colors
Solution 1 Check the print settings
Solution 2 Check the paper type
Printouts seem blurry or fuzzy
Solution 3 Clean the print head
Solution 4 Contact HP support
Solution 4 Align the printer
Solution 2 Use a higher quality image
Solution 3 Print the image in a smaller size
Printouts have vertical streaks
Solution 2 Make sure only one type of paper is loaded
Printouts are slanted or skewed
Solution 2 Wait while the ink dries
Solution 3 Ensure that the rear door is securely installed
Solution 1 Print on a page of plain paper
To remove excess ink using plain paper
Paper is not picked up from the input tray
Solution 1 Reset the product
Solution 2 Make sure the paper is loaded correctly
Solution 4 Clean the rollers
Text edges are jagged
To clean the rollers
Solution 5 Service the product
Solution 2 Align the printer
Solution 1 Use TrueType or OpenType fonts
Product prints slowly
Print troubleshooting
Solution 1 Check the ink levels
Solution 3 Contact HP support
Envelopes print incorrectly
Solution 1 Load the stack of envelopes correctly
Solution 2 Check the envelope type
Product is not responding
Solution 3 Tuck the flaps to avoid paper jams
Solution 1 Turn on the product
Solution 2 Load paper in the input tray
To check the printer driver status
Solution 3 Select the correct printer
Solution 4 Check the printer driver status
Solution 6 Remove all cancelled print jobs from the queue
Solution 8 Make sure the print carriage can move freely
Solution 7 Clear the paper jam
Product prints meaningless characters
Solution 10 Reset the product
Solution 2 Print a previously saved version of the document
Nothing happens when I try to print
Solution 4 Check the printer driver status
Print troubleshooting 107
Pages in my document came out in the wrong order
Solution 1 Check the printer margins
Margins are not printing as expected
Solution 3 Load the stack of paper correctly
To check your margin settings
Solution 2 Verify the paper size setting
Text or graphics are cut off at the edge
Solution 1 Check the margin settings
To preview the print layout
Solution 2 Check the layout of the document
Solution 3 Load the stack of papers correctly
Solution 4 Try printing with borders
Blank page came out while printing
Memory card troubleshooting
My memory card no longer works in my digital camera
Solution 1 Insert the memory card properly
Product does not read the memory card or storage device
Photo light next to the memory card slots is blinking
Solution 3 Remove the additional memory card
Solution 4 Reformat the memory card in your digital camera
To install the HP Photosmart Software
Solution 1 Remove and reinsert the memory card
Solution 2 Remove the additional memory card
Solution 1 Install the HP Photosmart software
Solution 3 Turn on the computer
Solution 2 Turn on the product
Solution 3 Select photos on the camera for printing
CD/DVD print troubleshooting
Solution 1 Set the camera to PictBridge mode
Solution 2 Save the photos in a supported file format
Product does not detect the CD/DVD holder
Solution 1 Push the CD/DVD holder into the CD/DVD tray
Solution 4 Load the next disc on the CD/DVD holder
Solution 2 Remove the CD/DVD holder from the storage area
Solution 3 Place the CD/DVD on the CD/DVD holder
Product stalled while printing a CD/DVD
Solution 1 Load a CD/DVD on the CD/DVD holder
Solution 2 Load a CD/DVD with the printable side up
Product does not detect a CD/DVD on the holder
Design is not centered on my disc
Solution 1 Change the software settings
Solution 2 Load a new CD/DVD with the printable side up
Product is printing on a non-printable area of my disc
CD/DVD holder is stuck in the storage area
Solution 1 Use inkjet printable discs
Product reports a CD/DVD size mismatch error
Ink on the CD/DVD is not drying
Carriage blocked
Errors
Product messages
Carriage stall
Solution 2 Close the CD/DVD tray
Carriage jam
Firmware revision mismatch
Mechanism error
Solution 1 Clear the paper jam
Insert CD/DVD holder
CD/DVD tray open
CD/DVD tray misaligned
Open CD/DVD tray
Solution 2 Load the next CD/DVD on the CD/DVD holder
Unable to print
CD/DVD holder not found
CD/DVD not found
Solution 1 Print a self test report
To disconnect and reconnect the USB cable
Solution 2 Clear the print queue
Solution 3 Disconnect and reconnect the USB cable
To clear the print queue
To verify the print driver
To verify that the product is set as the default printer
To clear the print queue manually
Solution 5 Check if the printer is paused or offline
Solution 6 Clear the print queue manually
To check if the printer is paused or offline
To print from Notepad
Solution 7 Stop and restart the print spooler
To stop and restart the print spooler
To verify the software application
Missing HP Photosmart Software
Unreadable files. NN files could not be read
Error reading or writing the file
File messages
File not found
Solution 1 Reinsert the memory card
Solution 2 Print photos from the computer
Photos not found
General user messages
Solution 1 Reinsert the memory card in the product
Solution 2 Reformat the memory card in your digital camera
Memory card error
Disconnected
Solution 1 Remove all but one memory card
Solution 2 Remove the memory card and reinsert it correctly
Solution 3 Push the memory card all the way forward
Card is inserted incorrectly
Card access error
Use only one card at a time
CD/DVD is upside down
Card is damaged
Card is not fully inserted
Cannot load paper from input tray
CD/DVD printing problem
Paper messages
CD/DVD size mismatch
Out of paper
Solution 1 Replace the rear door
Solution 5 Clean the rollers
Paper jam or misfeed
Solution 6 Contact HP support for service
Wrong paper width
Paper mismatch
Communication test failed
Power and connection messages
Product not found
Two-way communication lost
Solution 2 Connect the product to the computer
Improper shutdown
Ink cartridge and print head messages
Alignment failed
Solution 1 Load plain white paper
Calibration error
Solution 2 Contact HP support
Cannot print
Solution 1 Print a self-test report
To clear the print carriage
Solution 2 Remove objects blocking the path
If the print carriage is stuck in the middle
If the print carriage is stuck on the left side
To clear a paper jam from the rear door
Power connection Power cord and adaptor Power outlet
Cartridges in wrong slot
General printer error
Incompatible print head
Incompatible ink cartridges
Ink alert
Ink cartridge problem
Solution 1 Install the ink cartridges correctly
To make sure the ink cartridges are properly installed
Troubleshooting
To clean the electrical contacts
Solution 2 Clean the electrical contacts
Wipe the contacts with a dry swab or lint-free cloth
Solution 3 Close the print carriage latch
Sensor failure Original HP ink depleted
Solution 4 Replace the ink cartridge
Solution 1 Clean the sensor
To clean the sensor in the product
To remove the ink cartridges
Solution 2 Clean the sensor window on the cartridges
To clean the sensor window on the ink cartridges
Solution 3 Replace the ink cartridge
Ink system failure
Ink service capacity warning
Solution 1 Install all five ink cartridges
Install ink cartridges
Troubleshooting
Install print head and cartridges
To reinstall the print head
Solution 1 Install the print head and cartridges
To remove the ink cartridges
Remove the print head by lifting it up Clean the print head
To clean the print head
To reinsert the ink cartridges
Low on ink
Original HP ink depleted
Non-HP cartridge
Print head appears to be missing or damaged
Solution 1 Reinstall the print head and cartridges
Previously used genuine HP cartridge
To remove the ink cartridges
Troubleshooting
To clean the print head
To reinsert the ink cartridges
Solution 1 Reinstall the print head
Print head problem
Reinstall the print head
Troubleshooting
To clean the print head
Troubleshooting
Clean the electrical contacts in the product
Printer preparation needed
Sensor issue
Problem with printer preparation
Solution 2 Clean the sensor windows on the ink cartridges
To remove the ink cartridges
Solution 1 Insert all ink cartridges
To make sure the ink cartridges are properly installed
Troubleshooting
Solution 3 Clean the ink cartridge contacts
Ink window Electrical contacts
Solution 4 Contact HP support
Sensor failure
Solution 2 Clean the sensor windows on the ink cartridges
To remove the ink cartridges
Solution 3 Contact HP support
Warranty
HP warranty and support
Support process
After the phone support period
Phone support period Placing a call
HP Korea customer support
Remove the control panel faceplate
Secure the ink system
Pack the HP Photosmart
Technical information
Specifications
Paper use
Type Paper weight Input tray Output tray†
HP inkjet supplies recycling program
Material safety data sheets
Plastics
Recycling program
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση
Regulatory model identification number
Regulatory notices
Vcci Class B compliance statement for users in Japan
FCC statement
Declaration of conformity European Economic Area
Noise emission statement for Germany
Toxic and hazardous substance table
HP Photosmart D5400 Printer series declaration of conformity
Index
Symbols/Numerics
218
219
220
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