Troubleshooting
Chapter 11
Cause: The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: Align the printer
Solution: Align the printer.
Aligning the printer can help ensure excellent print quality.
To align the printer from the HP Photosmart Software
1.Load letter, A4, or legal unused plain white paper into the input tray.
2.In the HP Solution Center, click Settings.
3.In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.
The Printer Toolbox appears.
4.Click the Device Services tab.
5.Click Align the Printer.
The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page.
Cause: The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 4: Clean the print head
Solution: If the previous solutions did not resolve the issue, try cleaning the print head.
After cleaning the print head, print a
For more information, see:
•“Clean the print head” on page 64
•“Print and evaluate a
Cause: The print head needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support
Solution: Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
90 Troubleshooting