Chapter 11
This section contains the following topics:
•I connected the USB cable, but I am having problems using the product with my computer
•After setting up the product, it does not print
•The display shows the wrong language
•The wrong measurements are showing in menus on the display
•When I insert the
•The Minimum System Checks screen appears
•A red X appears on the USB connect prompt
•I received a message that an Unknown Error has occurred
•The registration screen does not appear
•Uninstall and reinstall the software
The product will not turn onTry the following solutions if there are no light indications, no noise, and no movement from the product when you turn it on.
•Solution 1: Make sure you use the power cord that came with the product
•Solution 2: Reset the product
•Solution 3: Press the On button more slowly
•Solution 4: Contact HP to replace the power supply
•Solution 5: Contact HP support for service
Solution 1: Make sure you use the power cord that came with the product
Solution:
•Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.
Troubleshooting
1Power connection
2Power cord and adapter
3Power outlet
70 Troubleshooting