Troubleshooting, View the Readme file | HP D5400 manual

11 Troubleshooting

This section contains the following topics:

•View the Readme file

•Setup troubleshooting

•Paper jams

•Print quality troubleshooting

•Print troubleshooting

•Memory card troubleshooting

•CD/DVD print troubleshooting

•Errors

View the Readme file

You might want to refer to the Readme file for information on system requirements and possible installation problems.

You can access the Readme file by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to Photosmart D5400 series, and then clicking Readme.

You can access the Readme file by double-clicking the icon located in the top-level folder of the HP Photosmart software CD-ROM.

Setup troubleshooting

This section contains setup troubleshooting information for the product.

Many issues are caused when the product is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the product to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

For more information, see “Uninstall and reinstall the software” on page 79.

3.Restart your computer.

4.Turn off the product, wait one minute, then restart it.

5.Reinstall the HP Photosmart software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

Troubleshooting

Setup troubleshooting

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HP D5400 manual View the Readme file, Setup troubleshooting, Troubleshooting common setup issues

Contents

Windows Help Contents HP warranty and support Technical information HP Photosmart D5400 Printer series Help Helpseries HP Photosmart overview HP Photosmart at a glance Control panel features Label Icon Name and Description Use the HP Photosmart Software Overview Setup Guide Find more information Find more information Supported connection types To enable printer sharing on a Windows computerComputer connection information Use printer sharing Computer connection information How do I? How do Recommended papers for printing Load paperChoose papers for printing HP Advanced Photo Paper or HP Photo Paper HP Premium Inkjet Transparency Film HP Premium Plus Photo PaperHP Premium Photo Paper HP Premium Inkjet Paper HP Premium Presentation Paper Load paperPapers to avoid Papers to avoid for all print jobs Load full-size paper To load full-size paper Load paper Load up to 13 x 18 cm 5 x 7 inch photo paper Related topics Load postcards, Hagaki, or index cards To load postcards, Hagaki or index cards in the photo tray Related topics Load envelopes To load envelopes Load other types of paper Load a CD/DVD To load a regular-size 120 mm CD/DVD on the CD/DVD tray To load a small-size 80 mm CD/DVD on the CD/DVD tray Load paper Avoid paper jams Related topics Print from a software application Print from your computerTo print from a software application Set the paper size Make the HP Photosmart the default printerChange the print settings for the current job To set the paper size Set the paper type for printing View the print resolutionTo set the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or quality Change the saturation, brightness, or color tone Scale the document sizePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings To preview your print job To create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tab Print a borderless image Perform special print jobsTo print a borderless image Print a photo on photo paper To print a photo on photo paper Print using Maximum dpi To print in Maximum dpi mode Print onto a CD/DVD To print directly onto a CD/DVD Print on both sidesTo print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Left-edge binding for left-to-right languages Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order To reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print on transparencies Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Print a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a poster To stop a print job from the product Stop a print jobTo print a Web To stop a print job from the computer Use the photo features Insert a memory card or storage device Print photos To insert a memory card Print photos from the control panel To print your photos Press Print Photos Print photos from the HP Photosmart SoftwarePrint camera-selected Dpof photos To print photos Edit photos To print camera-selected photos using the Dpof standardSave photos to your computer To save photos Remove red eye Share photos using HP Photosmart SoftwareEdit photos using your computer To turn off automatic red eye removal To share photos Photos Work with ink cartridges Maintain the HP PhotosmartInformation on ink cartridges and the print head Check the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tab Replace the ink cartridgesTo check the ink levels from the HP Photosmart Software To replace the ink cartridges Maintain the HP Photosmart Shop for ink supplies on Align the print head Clean the print headTo clean the print head from the HP Photosmart Software To align the printer from the HP Photosmart Software Remove ink from your skin and clothing Click the Device Services tab Click Align the PrinterPrint and evaluate a self-test report To print a self-test report Clean the HP Photosmart Turn off the HP Photosmart Shop for ink supplies To order ink cartridges from your desktop Shop for ink supplies Troubleshooting common setup issues TroubleshootingSetup troubleshooting View the Readme file Solution Product will not turn on Solution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service Solution 4 Load paper in the input tray After setting up the product, it does not printSolution 3 Press the On button to turn on the product Display shows the wrong language To set your language and country/region Wrong measurements are showing in menus on the display Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum System Checks screen appears To retry the USB connection To uninstall the software and reset the product Received a message that an Unknown Error has occurredTo uninstall the software completely Enter Click Selective Startup To install the software To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Click the check box next to Do not show this message again To uninstall and reinstall the software Uninstall and reinstall the softwareRegistration screen does not appear Paper jams Clear paper jams Information on paper To clear a paper jam from the rear door Print quality troubleshooting Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 4 Check the ink levels Solution 5 Check the print settings Solution 7 Clean the print head Solution 6 Align the printerSolution 8 Contact HP support Solution 2 Check the ink cartridges Ink is not filling the text or graphics completely Solution 4 Check the paper type Solution 3 Check the print settingsSolution 5 Clean the print head Solution 1 Check the paper type Solution 6 Contact HP supportSolution 2 Use a higher print quality setting Solution 1 Make sure the paper is loaded correctly Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 4 Clean the print head Solution 3 Align the printerSolution 5 Contact HP support Solution 2 Check the paper type Solution 1 Check the print settingsPrintouts are faded or have dull colors Solution 4 Contact HP support Solution 3 Clean the print headPrintouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Solution 2 Use a higher quality imageSolution 4 Align the printer Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedPrintouts have vertical streaks To remove excess ink using plain paper Solution 3 Ensure that the rear door is securely installedSolution 1 Print on a page of plain paper Solution 2 Wait while the ink dries Solution 4 Clean the rollers Solution 1 Reset the productSolution 2 Make sure the paper is loaded correctly Paper is not picked up from the input tray Solution 5 Service the product To clean the rollersText edges are jagged Solution 1 Use TrueType or OpenType fonts Solution 2 Align the printer Solution 3 Contact HP support Print troubleshootingSolution 1 Check the ink levels Product prints slowly Solution 2 Check the envelope type Solution 1 Load the stack of envelopes correctlyEnvelopes print incorrectly Solution 2 Load paper in the input tray Solution 3 Tuck the flaps to avoid paper jamsSolution 1 Turn on the product Product is not responding Solution 6 Remove all cancelled print jobs from the queue Solution 3 Select the correct printerSolution 4 Check the printer driver status To check the printer driver status Solution 7 Clear the paper jam Solution 8 Make sure the print carriage can move freely Solution 10 Reset the product Product prints meaningless characters Nothing happens when I try to print Solution 2 Print a previously saved version of the document Solution 4 Check the printer driver status Print troubleshooting 107 Margins are not printing as expected Solution 1 Check the printer marginsPages in my document came out in the wrong order Solution 2 Verify the paper size setting To check your margin settingsSolution 3 Load the stack of paper correctly Solution 1 Check the margin settings Text or graphics are cut off at the edge Solution 4 Try printing with borders Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly To preview the print layout Memory card troubleshooting Blank page came out while printing Product does not read the memory card or storage device Solution 1 Insert the memory card properlyMy memory card no longer works in my digital camera Solution 4 Reformat the memory card in your digital camera Solution 3 Remove the additional memory cardPhoto light next to the memory card slots is blinking Solution 1 Install the HP Photosmart software Solution 1 Remove and reinsert the memory cardSolution 2 Remove the additional memory card To install the HP Photosmart Software Solution 2 Turn on the product Solution 3 Turn on the computer Solution 2 Save the photos in a supported file format CD/DVD print troubleshootingSolution 1 Set the camera to PictBridge mode Solution 3 Select photos on the camera for printing Solution 1 Push the CD/DVD holder into the CD/DVD tray Product does not detect the CD/DVD holder Solution 3 Place the CD/DVD on the CD/DVD holder Solution 2 Remove the CD/DVD holder from the storage areaSolution 4 Load the next disc on the CD/DVD holder Product does not detect a CD/DVD on the holder Solution 1 Load a CD/DVD on the CD/DVD holderSolution 2 Load a CD/DVD with the printable side up Product stalled while printing a CD/DVD Product is printing on a non-printable area of my disc Solution 1 Change the software settingsSolution 2 Load a new CD/DVD with the printable side up Design is not centered on my disc Ink on the CD/DVD is not drying Solution 1 Use inkjet printable discsProduct reports a CD/DVD size mismatch error CD/DVD holder is stuck in the storage area Product messages ErrorsCarriage blocked Carriage jam Solution 2 Close the CD/DVD trayCarriage stall Solution 1 Clear the paper jam Mechanism errorFirmware revision mismatch CD/DVD tray misaligned CD/DVD tray openInsert CD/DVD holder Solution 2 Load the next CD/DVD on the CD/DVD holder Open CD/DVD tray CD/DVD not found CD/DVD holder not foundUnable to print Solution 1 Print a self test report To clear the print queue Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cable To verify that the product is set as the default printer To verify the print driver To check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To clear the print queue manually To verify the software application Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To print from Notepad Missing HP Photosmart Software File messages Error reading or writing the fileUnreadable files. NN files could not be read Photos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer File not found Memory card error Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera General user messages Solution 3 Push the memory card all the way forward Solution 1 Remove all but one memory cardSolution 2 Remove the memory card and reinsert it correctly Disconnected Use only one card at a time Card access errorCard is inserted incorrectly Card is not fully inserted Card is damagedCD/DVD is upside down CD/DVD size mismatch CD/DVD printing problemPaper messages Cannot load paper from input tray Solution 1 Replace the rear door Out of paper Solution 5 Clean the rollers Solution 6 Contact HP support for service Paper jam or misfeed Paper mismatch Wrong paper width Product not found Power and connection messagesCommunication test failed Improper shutdown Solution 2 Connect the product to the computerTwo-way communication lost Ink cartridge and print head messages Solution 1 Load plain white paper Alignment failed Solution 2 Contact HP support Calibration error Solution 1 Print a self-test report Cannot print Solution 2 Remove objects blocking the path To clear the print carriage If the print carriage is stuck on the left side If the print carriage is stuck in the middle To clear a paper jam from the rear door Power connection Power cord and adaptor Power outlet General printer error Cartridges in wrong slot Incompatible ink cartridges Incompatible print head To make sure the ink cartridges are properly installed Ink cartridge problemSolution 1 Install the ink cartridges correctly Ink alert Troubleshooting Solution 2 Clean the electrical contacts To clean the electrical contacts Wipe the contacts with a dry swab or lint-free cloth Solution 3 Close the print carriage latch Solution 1 Clean the sensor Solution 4 Replace the ink cartridgeSensor failure Original HP ink depleted To clean the sensor in the product To clean the sensor window on the ink cartridges Solution 2 Clean the sensor window on the cartridgesTo remove the ink cartridges Solution 3 Replace the ink cartridge Ink service capacity warning Ink system failure Install ink cartridges Solution 1 Install all five ink cartridges Troubleshooting Install print head and cartridges Solution 1 Install the print head and cartridges To reinstall the print head To remove the ink cartridges Remove the print head by lifting it up Clean the print head To clean the print head To reinsert the ink cartridges Low on ink Non-HP cartridge Original HP ink depleted Previously used genuine HP cartridge Solution 1 Reinstall the print head and cartridgesPrint head appears to be missing or damaged To remove the ink cartridges Troubleshooting To clean the print head To reinsert the ink cartridges Print head problem Solution 1 Reinstall the print head Reinstall the print head Troubleshooting To clean the print head Troubleshooting Clean the electrical contacts in the product Printer preparation needed Problem with printer preparation Sensor issue Solution 2 Clean the sensor windows on the ink cartridges To remove the ink cartridges Solution 1 Insert all ink cartridges To make sure the ink cartridges are properly installed Troubleshooting Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Sensor failure Solution 2 Clean the sensor windows on the ink cartridges To remove the ink cartridges Solution 3 Contact HP support HP warranty and support Warranty Support process Phone support period Placing a call After the phone support period HP Korea customer support Secure the ink system Remove the control panel faceplate Pack the HP Photosmart Specifications Technical information Type Paper weight Input tray Output tray† Paper use Recycling program Material safety data sheetsPlastics HP inkjet supplies recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Toxic and hazardous substance table Noise emission statement for GermanyDeclaration of conformity European Economic Area HP Photosmart D5400 Printer series declaration of conformity Symbols/Numerics Index 218 219 220