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HP D5400 manual Memory card troubleshooting, Blank page came out while printing

Models: D5400

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Chapter 11

A blank page came out while printing

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Remove any extra pages or lines at the end of the document

•Solution 2: Load paper in the input tray

Solution 1: Remove any extra pages or lines at the end of the document

Solution: Open the document file in your software application and remove any extra pages or lines at the end of the document.

Cause: The document you were printing contained an additional blank page. If this did not solve the issue, try the next solution.

Solution 2: Load paper in the input tray

Solution: If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray.

For more information, see:

“Load full-size paper ” on page 18

Cause: The product picked up two sheets of paper.

Ink is spraying the inside of the product when I print a photo

Solution: Make sure you load photo paper in the input tray before you print a borderless print job.

Cause: You were using the wrong paper type. The borderless print settings require you to print on photo paper.

Memory card troubleshooting

Use this section to solve these memory card and front USB port problems:

•My memory card no longer works in my digital camera

•The product does not read the memory card or storage device

•The Photo light next to the memory card slots is blinking

•The Attention light blinks when I insert my memory card or storage device

•The photos on the memory card do not transfer to my computer

•Photos in a connected digital camera with PictBridge do not print

Troubleshooting

112 Troubleshooting

Image 113

HP D5400 manual Memory card troubleshooting, Blank page came out while printing

Contents

Windows Help Contents Technical information HP warranty and supportHP Photosmart D5400 Printer series Help Helpseries HP Photosmart at a glance HP Photosmart overviewLabel Icon Name and Description Control panel featuresUse the HP Photosmart Software Overview Find more information Setup GuideFind more information Computer connection information To enable printer sharing on a Windows computerSupported connection types Use printer sharingComputer connection information How do I? How do Choose papers for printing Load paperRecommended papers for printing HP Advanced Photo Paper or HP Photo PaperHP Premium Photo Paper HP Premium Plus Photo PaperHP Premium Inkjet Transparency Film HP Premium Inkjet PaperPapers to avoid Load paperHP Premium Presentation Paper Papers to avoid for all print jobsTo load full-size paper Load full-size paperLoad paper Related topics Load up to 13 x 18 cm 5 x 7 inch photo paperTo load postcards, Hagaki or index cards in the photo tray Load postcards, Hagaki, or index cardsRelated topics To load envelopes Load envelopesLoad other types of paper Load a CD/DVD To load a regular-size 120 mm CD/DVD on the CD/DVD tray To load a small-size 80 mm CD/DVD on the CD/DVD tray Load paper Avoid paper jams Related topics To print from a software application Print from your computerPrint from a software application Change the print settings for the current job Make the HP Photosmart the default printerSet the paper size To set the paper sizeTo set the paper type for printing View the print resolutionSet the paper type for printing Change the print speed or quality To view the print resolutionChange the page orientation To select a print speed or qualityPreview your print job Scale the document sizeChange the saturation, brightness, or color tone To change the default print settings Change the default print settingsPrinting shortcuts To preview your print jobDelete printing shortcuts Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabTo print a borderless image Perform special print jobsPrint a borderless image To print a photo on photo paper Print a photo on photo paperPrint using Maximum dpi Print onto a CD/DVD To print in Maximum dpi modeTo print on both sides Print on both sidesTo print directly onto a CD/DVD Print a multiple-page document as a booklet Left-edge binding for left-to-right languages To print a multiple-page document as a bookletTo print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderPrint on transparencies Reverse an image for iron-on transfersTo reverse an image for iron-on transfers To print on transparenciesTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesPrint a poster Expand Document Options, and then expand Printer FeaturesPrint a Web To print a posterTo print a Web Stop a print jobTo stop a print job from the product To stop a print job from the computerInsert a memory card or storage device Use the photo featuresTo insert a memory card Print photosTo print your photos Print photos from the control panelPrint camera-selected Dpof photos Print photos from the HP Photosmart SoftwarePress Print Photos To print photosSave photos to your computer To print camera-selected photos using the Dpof standardEdit photos To save photosEdit photos using your computer Share photos using HP Photosmart SoftwareRemove red eye To turn off automatic red eye removalTo share photos Photos Information on ink cartridges and the print head Maintain the HP PhotosmartWork with ink cartridges Check the estimated ink levels To check the ink levels from the HP Photosmart Software Replace the ink cartridgesPrinter Toolbox appears Click the Estimated Ink Level tab To replace the ink cartridgesMaintain the HP Photosmart Shop for ink supplies on To clean the print head from the HP Photosmart Software Clean the print headAlign the print head To align the printer from the HP Photosmart SoftwarePrint and evaluate a self-test report Click the Device Services tab Click Align the PrinterRemove ink from your skin and clothing To print a self-test reportTurn off the HP Photosmart Clean the HP PhotosmartTo order ink cartridges from your desktop Shop for ink suppliesShop for ink supplies Setup troubleshooting TroubleshootingTroubleshooting common setup issues View the Readme fileProduct will not turn on SolutionSolution 4 Contact HP to replace the power supply Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 5 Contact HP support for service Solution 3 Press the On button to turn on the product After setting up the product, it does not printSolution 4 Load paper in the input tray Display shows the wrong languageWrong measurements are showing in menus on the display To set your language and country/regionMinimum System Checks screen appears To start the installation from a Windows computerRed X appears on the USB connect prompt To retry the USB connectionTo uninstall the software completely Received a message that an Unknown Error has occurredTo uninstall the software and reset the product Click Selective Startup EnterMore information about the Disk Cleanup utility To run the Disk Cleanup utilityTo install the software Click the check box next to Do not show this message againRegistration screen does not appear Uninstall and reinstall the softwareTo uninstall and reinstall the software Clear paper jams Paper jamsTo clear a paper jam from the rear door Information on paperWrong, inaccurate, or bleeding colors Print quality troubleshootingSolution 3 Check the paper type Solution 2 Check the paper loaded in the input traySolution 5 Check the print settings Solution 4 Check the ink levelsSolution 8 Contact HP support Solution 6 Align the printerSolution 7 Clean the print head Ink is not filling the text or graphics completely Solution 2 Check the ink cartridgesSolution 5 Clean the print head Solution 3 Check the print settingsSolution 4 Check the paper type Solution 2 Use a higher print quality setting Solution 6 Contact HP supportSolution 1 Check the paper type Printouts have horizontal streaks or lines Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Solution 5 Contact HP support Solution 3 Align the printerSolution 4 Clean the print head Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Printouts seem blurry or fuzzy Solution 3 Clean the print headSolution 4 Contact HP support Solution 4 Align the printer Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts have vertical streaks Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Solution 1 Print on a page of plain paper Solution 3 Ensure that the rear door is securely installedTo remove excess ink using plain paper Solution 2 Wait while the ink driesSolution 2 Make sure the paper is loaded correctly Solution 1 Reset the productSolution 4 Clean the rollers Paper is not picked up from the input trayText edges are jagged To clean the rollersSolution 5 Service the product Solution 2 Align the printer Solution 1 Use TrueType or OpenType fontsSolution 1 Check the ink levels Print troubleshootingSolution 3 Contact HP support Product prints slowlyEnvelopes print incorrectly Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Solution 1 Turn on the product Solution 3 Tuck the flaps to avoid paper jamsSolution 2 Load paper in the input tray Product is not respondingSolution 4 Check the printer driver status Solution 3 Select the correct printerSolution 6 Remove all cancelled print jobs from the queue To check the printer driver statusSolution 8 Make sure the print carriage can move freely Solution 7 Clear the paper jamProduct prints meaningless characters Solution 10 Reset the productSolution 2 Print a previously saved version of the document Nothing happens when I try to printSolution 4 Check the printer driver status Print troubleshooting 107 Pages in my document came out in the wrong order Solution 1 Check the printer marginsMargins are not printing as expected Solution 3 Load the stack of paper correctly To check your margin settingsSolution 2 Verify the paper size setting Text or graphics are cut off at the edge Solution 1 Check the margin settingsSolution 3 Load the stack of papers correctly Solution 2 Check the layout of the documentSolution 4 Try printing with borders To preview the print layoutBlank page came out while printing Memory card troubleshootingMy memory card no longer works in my digital camera Solution 1 Insert the memory card properlyProduct does not read the memory card or storage device Photo light next to the memory card slots is blinking Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera Solution 2 Remove the additional memory card Solution 1 Remove and reinsert the memory cardSolution 1 Install the HP Photosmart software To install the HP Photosmart SoftwareSolution 3 Turn on the computer Solution 2 Turn on the productSolution 1 Set the camera to PictBridge mode CD/DVD print troubleshootingSolution 2 Save the photos in a supported file format Solution 3 Select photos on the camera for printingProduct does not detect the CD/DVD holder Solution 1 Push the CD/DVD holder into the CD/DVD traySolution 4 Load the next disc on the CD/DVD holder Solution 2 Remove the CD/DVD holder from the storage areaSolution 3 Place the CD/DVD on the CD/DVD holder Solution 2 Load a CD/DVD with the printable side up Solution 1 Load a CD/DVD on the CD/DVD holderProduct does not detect a CD/DVD on the holder Product stalled while printing a CD/DVDSolution 2 Load a new CD/DVD with the printable side up Solution 1 Change the software settingsProduct is printing on a non-printable area of my disc Design is not centered on my discProduct reports a CD/DVD size mismatch error Solution 1 Use inkjet printable discsInk on the CD/DVD is not drying CD/DVD holder is stuck in the storage areaCarriage blocked ErrorsProduct messages Carriage stall Solution 2 Close the CD/DVD trayCarriage jam Firmware revision mismatch Mechanism errorSolution 1 Clear the paper jam Insert CD/DVD holder CD/DVD tray openCD/DVD tray misaligned Open CD/DVD tray Solution 2 Load the next CD/DVD on the CD/DVD holderUnable to print CD/DVD holder not foundCD/DVD not found Solution 1 Print a self test report Solution 3 Disconnect and reconnect the USB cable Solution 2 Clear the print queueTo clear the print queue To disconnect and reconnect the USB cableTo verify the print driver To verify that the product is set as the default printerSolution 6 Clear the print queue manually Solution 5 Check if the printer is paused or offlineTo check if the printer is paused or offline To clear the print queue manuallyTo stop and restart the print spooler Solution 7 Stop and restart the print spoolerTo verify the software application To print from NotepadMissing HP Photosmart Software Unreadable files. NN files could not be read Error reading or writing the fileFile messages Solution 2 Print photos from the computer Solution 1 Reinsert the memory cardPhotos not found File not foundSolution 2 Reformat the memory card in your digital camera Solution 1 Reinsert the memory card in the productMemory card error General user messagesSolution 2 Remove the memory card and reinsert it correctly Solution 1 Remove all but one memory cardSolution 3 Push the memory card all the way forward DisconnectedCard is inserted incorrectly Card access errorUse only one card at a time CD/DVD is upside down Card is damagedCard is not fully inserted Paper messages CD/DVD printing problemCD/DVD size mismatch Cannot load paper from input trayOut of paper Solution 1 Replace the rear doorSolution 5 Clean the rollers Paper jam or misfeed Solution 6 Contact HP support for serviceWrong paper width Paper mismatchCommunication test failed Power and connection messagesProduct not found Two-way communication lost Solution 2 Connect the product to the computerImproper shutdown Ink cartridge and print head messages Alignment failed Solution 1 Load plain white paperCalibration error Solution 2 Contact HP supportCannot print Solution 1 Print a self-test reportTo clear the print carriage Solution 2 Remove objects blocking the pathIf the print carriage is stuck in the middle If the print carriage is stuck on the left sideTo clear a paper jam from the rear door Power connection Power cord and adaptor Power outlet Cartridges in wrong slot General printer errorIncompatible print head Incompatible ink cartridgesSolution 1 Install the ink cartridges correctly Ink cartridge problemTo make sure the ink cartridges are properly installed Ink alertTroubleshooting To clean the electrical contacts Solution 2 Clean the electrical contactsWipe the contacts with a dry swab or lint-free cloth Solution 3 Close the print carriage latch Sensor failure Original HP ink depleted Solution 4 Replace the ink cartridgeSolution 1 Clean the sensor To clean the sensor in the product To remove the ink cartridges Solution 2 Clean the sensor window on the cartridgesTo clean the sensor window on the ink cartridges Solution 3 Replace the ink cartridge Ink system failure Ink service capacity warningSolution 1 Install all five ink cartridges Install ink cartridgesTroubleshooting Install print head and cartridges To reinstall the print head Solution 1 Install the print head and cartridgesTo remove the ink cartridges Remove the print head by lifting it up Clean the print head To clean the print head To reinsert the ink cartridges Low on ink Original HP ink depleted Non-HP cartridgePrint head appears to be missing or damaged Solution 1 Reinstall the print head and cartridgesPreviously used genuine HP cartridge To remove the ink cartridges Troubleshooting To clean the print head To reinsert the ink cartridges Solution 1 Reinstall the print head Print head problemReinstall the print head Troubleshooting To clean the print head Troubleshooting Clean the electrical contacts in the product Printer preparation needed Sensor issue Problem with printer preparationSolution 2 Clean the sensor windows on the ink cartridges To remove the ink cartridges Solution 1 Insert all ink cartridges To make sure the ink cartridges are properly installed Troubleshooting Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Sensor failure Solution 2 Clean the sensor windows on the ink cartridges To remove the ink cartridges Solution 3 Contact HP support Warranty HP warranty and supportSupport process After the phone support period Phone support period Placing a callHP Korea customer support Remove the control panel faceplate Secure the ink systemPack the HP Photosmart Technical information SpecificationsPaper use Type Paper weight Input tray Output tray†Plastics Material safety data sheetsRecycling program HP inkjet supplies recycling programΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory model identification number Regulatory noticesVcci Class B compliance statement for users in Japan FCC statementDeclaration of conformity European Economic Area Noise emission statement for GermanyToxic and hazardous substance table HP Photosmart D5400 Printer series declaration of conformity Index Symbols/Numerics218 219 220