Troubleshooting
Chapter 11
For more information, see:
•“Recommended papers for printing” on page 15
•“Information on paper” on page 81
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a
For more information, see:
“Check the estimated ink levels” on page 60
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 5: Check the print settings
Solution: Check the print settings.
•Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors.
•Check the print quality setting and make sure it matches the type of paper loaded in the product.
You might need to choose a lower print quality setting, if colors are running into each other. Or, choose a higher setting if you are printing a
NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or ink cartridges. No further troubleshooting is required.
For more information, see:
•“Change the saturation, brightness, or color tone” on page 35
•“Change the print speed or quality” on page 34
•“Choose papers for printing” on page 15
Cause: The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
84 Troubleshooting
