Chapter 11
7.Use a dry swab or
8.Reinstall the ink cartridge.
9.Close the ink cartridge door, and check if the error message has gone away.
10.If you still receive the error message, turn the product off, and then on again.
Check to see if your ink cartridge is still under warranty and the end of warranty date has not been reached.
•If the end of warranty date has been reached, purchase a new ink cartridge.
•If the end of warranty date has not been reached, contact HP support for service or replacement.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
For more information, see:
•“Ink cartridge warranty information” on page 203
•“Replace the ink cartridges” on page 61
•“Clean the print head” on page 64
Cause: The indicated ink cartridge contacts were defective.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP support
Solution: Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: The ink cartridges were not intended for use in this product.
Troubleshooting
198 Troubleshooting