Solution 4 Contact HP support | HP D5400 guide

Chapter 11

7.Use a dry swab or lint-free cloth to wipe the contacts.

8.Reinstall the ink cartridge.

9.Close the ink cartridge door, and check if the error message has gone away.

10.If you still receive the error message, turn the product off, and then on again.

Check to see if your ink cartridge is still under warranty and the end of warranty date has not been reached.

•If the end of warranty date has been reached, purchase a new ink cartridge.

•If the end of warranty date has not been reached, contact HP support for service or replacement.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

For more information, see:

•“Ink cartridge warranty information” on page 203

•“Replace the ink cartridges” on page 61

•“Clean the print head” on page 64

Cause: The indicated ink cartridge contacts were defective.

If this did not solve the issue, try the next solution.

Solution 4: Contact HP support

Solution: Contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The ink cartridges were not intended for use in this product.

Troubleshooting

198 Troubleshooting

Image 199

HP D5400 manual Solution 4 Contact HP support

Contents

Windows Help Contents Technical information HP warranty and support HP Photosmart D5400 Printer series Help Helpseries HP Photosmart at a glance HP Photosmart overview Label Icon Name and Description Control panel features Use the HP Photosmart Software Overview Find more information Setup Guide Find more information Use printer sharing To enable printer sharing on a Windows computerComputer connection information Supported connection types Computer connection information How do I? How do HP Advanced Photo Paper or HP Photo Paper Load paperChoose papers for printing Recommended papers for printing HP Premium Inkjet Paper HP Premium Plus Photo PaperHP Premium Photo Paper HP Premium Inkjet Transparency Film Papers to avoid for all print jobs Load paperPapers to avoid HP Premium Presentation Paper To load full-size paper Load full-size paper Load paper Related topics Load up to 13 x 18 cm 5 x 7 inch photo paper To load postcards, Hagaki or index cards in the photo tray Load postcards, Hagaki, or index cards Related topics To load envelopes Load envelopes Load other types of paper Load a CD/DVD To load a regular-size 120 mm CD/DVD on the CD/DVD tray To load a small-size 80 mm CD/DVD on the CD/DVD tray Load paper Avoid paper jams Related topics Print from a software application Print from your computerTo print from a software application To set the paper size Make the HP Photosmart the default printerChange the print settings for the current job Set the paper size Set the paper type for printing View the print resolutionTo set the paper type for printing To select a print speed or quality To view the print resolutionChange the print speed or quality Change the page orientation Change the saturation, brightness, or color tone Scale the document sizePreview your print job To preview your print job Change the default print settingsTo change the default print settings Printing shortcuts Click the Printing Shortcuts tab Create printing shortcutsDelete printing shortcuts To create a printing shortcut Print a borderless image Perform special print jobsTo print a borderless image To print a photo on photo paper Print a photo on photo paper Print using Maximum dpi Print onto a CD/DVD To print in Maximum dpi mode To print directly onto a CD/DVD Print on both sidesTo print on both sides Print a multiple-page document as a booklet Left-edge binding for left-to-right languages To print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheet To print a multiple-page document in reverse order Print a multiple-page document in reverse order To print on transparencies Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfers To print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopes To print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster Print a Web To stop a print job from the computer Stop a print jobTo print a Web To stop a print job from the product Insert a memory card or storage device Use the photo features To insert a memory card Print photos To print your photos Print photos from the control panel To print photos Print photos from the HP Photosmart SoftwarePrint camera-selected Dpof photos Press Print Photos To save photos To print camera-selected photos using the Dpof standardSave photos to your computer Edit photos To turn off automatic red eye removal Share photos using HP Photosmart SoftwareEdit photos using your computer Remove red eye To share photos Photos Work with ink cartridges Maintain the HP PhotosmartInformation on ink cartridges and the print head Check the estimated ink levels To replace the ink cartridges Replace the ink cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab Maintain the HP Photosmart Shop for ink supplies on To align the printer from the HP Photosmart Software Clean the print headTo clean the print head from the HP Photosmart Software Align the print head To print a self-test report Click the Device Services tab Click Align the PrinterPrint and evaluate a self-test report Remove ink from your skin and clothing Turn off the HP Photosmart Clean the HP Photosmart To order ink cartridges from your desktop Shop for ink supplies Shop for ink supplies View the Readme file TroubleshootingSetup troubleshooting Troubleshooting common setup issues Product will not turn on Solution Solution 3 Press the On button more slowly Solution 2 Reset the productSolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service Display shows the wrong language After setting up the product, it does not printSolution 3 Press the On button to turn on the product Solution 4 Load paper in the input tray Wrong measurements are showing in menus on the display To set your language and country/region To retry the USB connection To start the installation from a Windows computerMinimum System Checks screen appears Red X appears on the USB connect prompt To uninstall the software and reset the product Received a message that an Unknown Error has occurredTo uninstall the software completely Click Selective Startup Enter Click the check box next to Do not show this message again To run the Disk Cleanup utilityMore information about the Disk Cleanup utility To install the software To uninstall and reinstall the software Uninstall and reinstall the softwareRegistration screen does not appear Clear paper jams Paper jams To clear a paper jam from the rear door Information on paper Wrong, inaccurate, or bleeding colors Print quality troubleshooting Solution 3 Check the paper type Solution 2 Check the paper loaded in the input tray Solution 5 Check the print settings Solution 4 Check the ink levels Solution 7 Clean the print head Solution 6 Align the printerSolution 8 Contact HP support Ink is not filling the text or graphics completely Solution 2 Check the ink cartridges Solution 4 Check the paper type Solution 3 Check the print settingsSolution 5 Clean the print head Solution 1 Check the paper type Solution 6 Contact HP supportSolution 2 Use a higher print quality setting Solution 1 Make sure the paper is loaded correctly Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 4 Clean the print head Solution 3 Align the printerSolution 5 Contact HP support Solution 2 Check the paper type Solution 1 Check the print settingsPrintouts are faded or have dull colors Solution 4 Contact HP support Solution 3 Clean the print headPrintouts seem blurry or fuzzy Solution 3 Print the image in a smaller size Solution 2 Use a higher quality imageSolution 4 Align the printer Printouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedPrintouts have vertical streaks Solution 2 Wait while the ink dries Solution 3 Ensure that the rear door is securely installedSolution 1 Print on a page of plain paper To remove excess ink using plain paper Paper is not picked up from the input tray Solution 1 Reset the productSolution 2 Make sure the paper is loaded correctly Solution 4 Clean the rollers Solution 5 Service the product To clean the rollersText edges are jagged Solution 2 Align the printer Solution 1 Use TrueType or OpenType fonts Product prints slowly Print troubleshootingSolution 1 Check the ink levels Solution 3 Contact HP support Solution 2 Check the envelope type Solution 1 Load the stack of envelopes correctlyEnvelopes print incorrectly Product is not responding Solution 3 Tuck the flaps to avoid paper jamsSolution 1 Turn on the product Solution 2 Load paper in the input tray To check the printer driver status Solution 3 Select the correct printerSolution 4 Check the printer driver status Solution 6 Remove all cancelled print jobs from the queue Solution 8 Make sure the print carriage can move freely Solution 7 Clear the paper jam Product prints meaningless characters Solution 10 Reset the product Solution 2 Print a previously saved version of the document Nothing happens when I try to print Solution 4 Check the printer driver status Print troubleshooting 107 Margins are not printing as expected Solution 1 Check the printer marginsPages in my document came out in the wrong order Solution 2 Verify the paper size setting To check your margin settingsSolution 3 Load the stack of paper correctly Text or graphics are cut off at the edge Solution 1 Check the margin settings To preview the print layout Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly Solution 4 Try printing with borders Blank page came out while printing Memory card troubleshooting Product does not read the memory card or storage device Solution 1 Insert the memory card properlyMy memory card no longer works in my digital camera Solution 4 Reformat the memory card in your digital camera Solution 3 Remove the additional memory cardPhoto light next to the memory card slots is blinking To install the HP Photosmart Software Solution 1 Remove and reinsert the memory cardSolution 2 Remove the additional memory card Solution 1 Install the HP Photosmart software Solution 3 Turn on the computer Solution 2 Turn on the product Solution 3 Select photos on the camera for printing CD/DVD print troubleshootingSolution 1 Set the camera to PictBridge mode Solution 2 Save the photos in a supported file format Product does not detect the CD/DVD holder Solution 1 Push the CD/DVD holder into the CD/DVD tray Solution 3 Place the CD/DVD on the CD/DVD holder Solution 2 Remove the CD/DVD holder from the storage areaSolution 4 Load the next disc on the CD/DVD holder Product stalled while printing a CD/DVD Solution 1 Load a CD/DVD on the CD/DVD holderSolution 2 Load a CD/DVD with the printable side up Product does not detect a CD/DVD on the holder Design is not centered on my disc Solution 1 Change the software settingsSolution 2 Load a new CD/DVD with the printable side up Product is printing on a non-printable area of my disc CD/DVD holder is stuck in the storage area Solution 1 Use inkjet printable discsProduct reports a CD/DVD size mismatch error Ink on the CD/DVD is not drying Product messages ErrorsCarriage blocked Carriage jam Solution 2 Close the CD/DVD trayCarriage stall Solution 1 Clear the paper jam Mechanism errorFirmware revision mismatch CD/DVD tray misaligned CD/DVD tray openInsert CD/DVD holder Open CD/DVD tray Solution 2 Load the next CD/DVD on the CD/DVD holder CD/DVD not found CD/DVD holder not foundUnable to print Solution 1 Print a self test report To disconnect and reconnect the USB cable Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To clear the print queue To verify the print driver To verify that the product is set as the default printer To clear the print queue manually Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To check if the printer is paused or offline To print from Notepad Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To verify the software application Missing HP Photosmart Software File messages Error reading or writing the fileUnreadable files. NN files could not be read File not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer Photos not found General user messages Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera Memory card error Disconnected Solution 1 Remove all but one memory cardSolution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forward Use only one card at a time Card access errorCard is inserted incorrectly Card is not fully inserted Card is damagedCD/DVD is upside down Cannot load paper from input tray CD/DVD printing problemPaper messages CD/DVD size mismatch Out of paper Solution 1 Replace the rear door Solution 5 Clean the rollers Paper jam or misfeed Solution 6 Contact HP support for service Wrong paper width Paper mismatch Product not found Power and connection messagesCommunication test failed Improper shutdown Solution 2 Connect the product to the computerTwo-way communication lost Ink cartridge and print head messages Alignment failed Solution 1 Load plain white paper Calibration error Solution 2 Contact HP support Cannot print Solution 1 Print a self-test report To clear the print carriage Solution 2 Remove objects blocking the path If the print carriage is stuck in the middle If the print carriage is stuck on the left side To clear a paper jam from the rear door Power connection Power cord and adaptor Power outlet Cartridges in wrong slot General printer error Incompatible print head Incompatible ink cartridges Ink alert Ink cartridge problemSolution 1 Install the ink cartridges correctly To make sure the ink cartridges are properly installed Troubleshooting To clean the electrical contacts Solution 2 Clean the electrical contacts Wipe the contacts with a dry swab or lint-free cloth Solution 3 Close the print carriage latch Solution 1 Clean the sensor Solution 4 Replace the ink cartridgeSensor failure Original HP ink depleted To clean the sensor in the product To clean the sensor window on the ink cartridges Solution 2 Clean the sensor window on the cartridgesTo remove the ink cartridges Solution 3 Replace the ink cartridge Ink system failure Ink service capacity warning Solution 1 Install all five ink cartridges Install ink cartridges Troubleshooting Install print head and cartridges To reinstall the print head Solution 1 Install the print head and cartridges To remove the ink cartridges Remove the print head by lifting it up Clean the print head To clean the print head To reinsert the ink cartridges Low on ink Original HP ink depleted Non-HP cartridge Previously used genuine HP cartridge Solution 1 Reinstall the print head and cartridgesPrint head appears to be missing or damaged To remove the ink cartridges Troubleshooting To clean the print head To reinsert the ink cartridges Solution 1 Reinstall the print head Print head problem Reinstall the print head Troubleshooting To clean the print head Troubleshooting Clean the electrical contacts in the product Printer preparation needed Sensor issue Problem with printer preparation Solution 2 Clean the sensor windows on the ink cartridges To remove the ink cartridges Solution 1 Insert all ink cartridges To make sure the ink cartridges are properly installed Troubleshooting Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Sensor failure Solution 2 Clean the sensor windows on the ink cartridges To remove the ink cartridges Solution 3 Contact HP support Warranty HP warranty and support Support process After the phone support period Phone support period Placing a call HP Korea customer support Remove the control panel faceplate Secure the ink system Pack the HP Photosmart Technical information Specifications Paper use Type Paper weight Input tray Output tray† HP inkjet supplies recycling program Material safety data sheetsPlastics Recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory model identification number Regulatory notices Vcci Class B compliance statement for users in Japan FCC statement Toxic and hazardous substance table Noise emission statement for GermanyDeclaration of conformity European Economic Area HP Photosmart D5400 Printer series declaration of conformity Index Symbols/Numerics 218 219 220