Phone support period Placing a call | HP D5400 instruction

HP support by phone

For a list of support phone numbers, see the printed documentation that came with the product. This section contains the following topics:

•Phone support period

•Placing a call

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

•Model number (located on the label on the front of the product)

•Serial number (located on the back or bottom of the product)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP Photosmart at additional costs. Go to www.hp.com/ support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

HP warranty and support

Additional warranty options

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HP D5400 manual Phone support period Placing a call, After the phone support period

Contents

Windows Help Contents HP warranty and support Technical information HP Photosmart D5400 Printer series Help Helpseries HP Photosmart overview HP Photosmart at a glance Control panel features Label Icon Name and Description Use the HP Photosmart Software Overview Setup Guide Find more information Find more information Supported connection types To enable printer sharing on a Windows computerComputer connection information Use printer sharing Computer connection information How do I? How do Recommended papers for printing Load paperChoose papers for printing HP Advanced Photo Paper or HP Photo Paper HP Premium Inkjet Transparency Film HP Premium Plus Photo PaperHP Premium Photo Paper HP Premium Inkjet Paper HP Premium Presentation Paper Load paperPapers to avoid Papers to avoid for all print jobs Load full-size paper To load full-size paper Load paper Load up to 13 x 18 cm 5 x 7 inch photo paper Related topics Load postcards, Hagaki, or index cards To load postcards, Hagaki or index cards in the photo tray Related topics Load envelopes To load envelopes Load other types of paper Load a CD/DVD To load a regular-size 120 mm CD/DVD on the CD/DVD tray To load a small-size 80 mm CD/DVD on the CD/DVD tray Load paper Avoid paper jams Related topics To print from a software application Print from your computerPrint from a software application Set the paper size Make the HP Photosmart the default printerChange the print settings for the current job To set the paper size To set the paper type for printing View the print resolutionSet the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or quality Preview your print job Scale the document sizeChange the saturation, brightness, or color tone Printing shortcuts Change the default print settingsTo change the default print settings To preview your print job To create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tab To print a borderless image Perform special print jobsPrint a borderless image Print a photo on photo paper To print a photo on photo paper Print using Maximum dpi To print in Maximum dpi mode Print onto a CD/DVD To print on both sides Print on both sidesTo print directly onto a CD/DVD Print a multiple-page document as a booklet To print a multiple-page document as a booklet Left-edge binding for left-to-right languages Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order To reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print on transparencies Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes Print a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a poster To stop a print job from the product Stop a print jobTo print a Web To stop a print job from the computer Use the photo features Insert a memory card or storage device Print photos To insert a memory card Print photos from the control panel To print your photos Press Print Photos Print photos from the HP Photosmart SoftwarePrint camera-selected Dpof photos To print photos Edit photos To print camera-selected photos using the Dpof standardSave photos to your computer To save photos Remove red eye Share photos using HP Photosmart SoftwareEdit photos using your computer To turn off automatic red eye removal To share photos Photos Information on ink cartridges and the print head Maintain the HP PhotosmartWork with ink cartridges Check the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tab Replace the ink cartridgesTo check the ink levels from the HP Photosmart Software To replace the ink cartridges Maintain the HP Photosmart Shop for ink supplies on Align the print head Clean the print headTo clean the print head from the HP Photosmart Software To align the printer from the HP Photosmart Software Remove ink from your skin and clothing Click the Device Services tab Click Align the PrinterPrint and evaluate a self-test report To print a self-test report Clean the HP Photosmart Turn off the HP Photosmart Shop for ink supplies To order ink cartridges from your desktop Shop for ink supplies Troubleshooting common setup issues TroubleshootingSetup troubleshooting View the Readme file Solution Product will not turn on Solution 4 Contact HP to replace the power supply Solution 2 Reset the productSolution 3 Press the On button more slowly Solution 5 Contact HP support for service Solution 4 Load paper in the input tray After setting up the product, it does not printSolution 3 Press the On button to turn on the product Display shows the wrong language To set your language and country/region Wrong measurements are showing in menus on the display Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum System Checks screen appears To retry the USB connection To uninstall the software completely Received a message that an Unknown Error has occurredTo uninstall the software and reset the product Enter Click Selective Startup To install the software To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Click the check box next to Do not show this message again Registration screen does not appear Uninstall and reinstall the softwareTo uninstall and reinstall the software Paper jams Clear paper jams Information on paper To clear a paper jam from the rear door Print quality troubleshooting Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 4 Check the ink levels Solution 5 Check the print settings Solution 8 Contact HP support Solution 6 Align the printerSolution 7 Clean the print head Solution 2 Check the ink cartridges Ink is not filling the text or graphics completely Solution 5 Clean the print head Solution 3 Check the print settingsSolution 4 Check the paper type Solution 2 Use a higher print quality setting Solution 6 Contact HP supportSolution 1 Check the paper type Printouts have horizontal streaks or lines Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Solution 5 Contact HP support Solution 3 Align the printerSolution 4 Clean the print head Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Printouts seem blurry or fuzzy Solution 3 Clean the print headSolution 4 Contact HP support Solution 4 Align the printer Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts have vertical streaks Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed To remove excess ink using plain paper Solution 3 Ensure that the rear door is securely installedSolution 1 Print on a page of plain paper Solution 2 Wait while the ink dries Solution 4 Clean the rollers Solution 1 Reset the productSolution 2 Make sure the paper is loaded correctly Paper is not picked up from the input tray Text edges are jagged To clean the rollersSolution 5 Service the product Solution 1 Use TrueType or OpenType fonts Solution 2 Align the printer Solution 3 Contact HP support Print troubleshootingSolution 1 Check the ink levels Product prints slowly Envelopes print incorrectly Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Solution 2 Load paper in the input tray Solution 3 Tuck the flaps to avoid paper jamsSolution 1 Turn on the product Product is not responding Solution 6 Remove all cancelled print jobs from the queue Solution 3 Select the correct printerSolution 4 Check the printer driver status To check the printer driver status Solution 7 Clear the paper jam Solution 8 Make sure the print carriage can move freely Solution 10 Reset the product Product prints meaningless characters Nothing happens when I try to print Solution 2 Print a previously saved version of the document Solution 4 Check the printer driver status Print troubleshooting 107 Pages in my document came out in the wrong order Solution 1 Check the printer marginsMargins are not printing as expected Solution 3 Load the stack of paper correctly To check your margin settingsSolution 2 Verify the paper size setting Solution 1 Check the margin settings Text or graphics are cut off at the edge Solution 4 Try printing with borders Solution 2 Check the layout of the documentSolution 3 Load the stack of papers correctly To preview the print layout Memory card troubleshooting Blank page came out while printing My memory card no longer works in my digital camera Solution 1 Insert the memory card properlyProduct does not read the memory card or storage device Photo light next to the memory card slots is blinking Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera Solution 1 Install the HP Photosmart software Solution 1 Remove and reinsert the memory cardSolution 2 Remove the additional memory card To install the HP Photosmart Software Solution 2 Turn on the product Solution 3 Turn on the computer Solution 2 Save the photos in a supported file format CD/DVD print troubleshootingSolution 1 Set the camera to PictBridge mode Solution 3 Select photos on the camera for printing Solution 1 Push the CD/DVD holder into the CD/DVD tray Product does not detect the CD/DVD holder Solution 4 Load the next disc on the CD/DVD holder Solution 2 Remove the CD/DVD holder from the storage areaSolution 3 Place the CD/DVD on the CD/DVD holder Product does not detect a CD/DVD on the holder Solution 1 Load a CD/DVD on the CD/DVD holderSolution 2 Load a CD/DVD with the printable side up Product stalled while printing a CD/DVD Product is printing on a non-printable area of my disc Solution 1 Change the software settingsSolution 2 Load a new CD/DVD with the printable side up Design is not centered on my disc Ink on the CD/DVD is not drying Solution 1 Use inkjet printable discsProduct reports a CD/DVD size mismatch error CD/DVD holder is stuck in the storage area Carriage blocked ErrorsProduct messages Carriage stall Solution 2 Close the CD/DVD trayCarriage jam Firmware revision mismatch Mechanism errorSolution 1 Clear the paper jam Insert CD/DVD holder CD/DVD tray openCD/DVD tray misaligned Solution 2 Load the next CD/DVD on the CD/DVD holder Open CD/DVD tray Unable to print CD/DVD holder not foundCD/DVD not found Solution 1 Print a self test report To clear the print queue Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cable To verify that the product is set as the default printer To verify the print driver To check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineSolution 6 Clear the print queue manually To clear the print queue manually To verify the software application Solution 7 Stop and restart the print spoolerTo stop and restart the print spooler To print from Notepad Missing HP Photosmart Software Unreadable files. NN files could not be read Error reading or writing the fileFile messages Photos not found Solution 1 Reinsert the memory cardSolution 2 Print photos from the computer File not found Memory card error Solution 1 Reinsert the memory card in the productSolution 2 Reformat the memory card in your digital camera General user messages Solution 3 Push the memory card all the way forward Solution 1 Remove all but one memory cardSolution 2 Remove the memory card and reinsert it correctly Disconnected Card is inserted incorrectly Card access errorUse only one card at a time CD/DVD is upside down Card is damagedCard is not fully inserted CD/DVD size mismatch CD/DVD printing problemPaper messages Cannot load paper from input tray Solution 1 Replace the rear door Out of paper Solution 5 Clean the rollers Solution 6 Contact HP support for service Paper jam or misfeed Paper mismatch Wrong paper width Communication test failed Power and connection messagesProduct not found Two-way communication lost Solution 2 Connect the product to the computerImproper shutdown Ink cartridge and print head messages Solution 1 Load plain white paper Alignment failed Solution 2 Contact HP support Calibration error Solution 1 Print a self-test report Cannot print Solution 2 Remove objects blocking the path To clear the print carriage If the print carriage is stuck on the left side If the print carriage is stuck in the middle To clear a paper jam from the rear door Power connection Power cord and adaptor Power outlet General printer error Cartridges in wrong slot Incompatible ink cartridges Incompatible print head To make sure the ink cartridges are properly installed Ink cartridge problemSolution 1 Install the ink cartridges correctly Ink alert Troubleshooting Solution 2 Clean the electrical contacts To clean the electrical contacts Wipe the contacts with a dry swab or lint-free cloth Solution 3 Close the print carriage latch Sensor failure Original HP ink depleted Solution 4 Replace the ink cartridgeSolution 1 Clean the sensor To clean the sensor in the product To remove the ink cartridges Solution 2 Clean the sensor window on the cartridgesTo clean the sensor window on the ink cartridges Solution 3 Replace the ink cartridge Ink service capacity warning Ink system failure Install ink cartridges Solution 1 Install all five ink cartridges Troubleshooting Install print head and cartridges Solution 1 Install the print head and cartridges To reinstall the print head To remove the ink cartridges Remove the print head by lifting it up Clean the print head To clean the print head To reinsert the ink cartridges Low on ink Non-HP cartridge Original HP ink depleted Print head appears to be missing or damaged Solution 1 Reinstall the print head and cartridgesPreviously used genuine HP cartridge To remove the ink cartridges Troubleshooting To clean the print head To reinsert the ink cartridges Print head problem Solution 1 Reinstall the print head Reinstall the print head Troubleshooting To clean the print head Troubleshooting Clean the electrical contacts in the product Printer preparation needed Problem with printer preparation Sensor issue Solution 2 Clean the sensor windows on the ink cartridges To remove the ink cartridges Solution 1 Insert all ink cartridges To make sure the ink cartridges are properly installed Troubleshooting Solution 3 Clean the ink cartridge contacts Ink window Electrical contacts Solution 4 Contact HP support Sensor failure Solution 2 Clean the sensor windows on the ink cartridges To remove the ink cartridges Solution 3 Contact HP support HP warranty and support Warranty Support process Phone support period Placing a call After the phone support period HP Korea customer support Secure the ink system Remove the control panel faceplate Pack the HP Photosmart Specifications Technical information Type Paper weight Input tray Output tray† Paper use Recycling program Material safety data sheetsPlastics HP inkjet supplies recycling program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Declaration of conformity European Economic Area Noise emission statement for GermanyToxic and hazardous substance table HP Photosmart D5400 Printer series declaration of conformity Symbols/Numerics Index 218 219 220