42
Troubleshooting

Problem Possible cause(s) Solution(s)

Cannot make/answer a 2nd
call.
2nd call service can be activated. Check with your service provider. Check the recall
selection is correct.
The battery icon is not
scrolling when the handset is
placed on the base.
1. Bad battery contact.
2. Dirty contact.
3. Battery is fully charged
1. Move the handset slightly.
2. Clean the battery contact with a dry cloth.
3. Its fi ne to leave on the base when fully charged.
A phonebook entry cannot be
stored.
The phonebook is full. Delete any unused entries to free memory.
Answering machine does not
record messages.
1. The answer machine may be turned off.
2. The memory may be full.
3. Answer mode may be set to ANSWER ONLY.
1. Switch the answering machine on.
2. Delete some messages.
3. Change the mode to ANSWER & REC.
Cannot access messages
remotely.
1. Remote access may be switched off.
2. Wrong PIN is entered.
1. Switch Remote access on.
2. Enter the PIN once again.
Cannot record outgoing
message.
1. The memory may be full. 1. Delete messages.
Answering machine stops
recording part way through a
message.
1. The memory may be full.
2. The maximum message length is more than 2
minutes.
1. Delete messages.

Note:

If none of the above solutions help, reset your phone by disconnecting the mains power from the base and removing

all batteries from handset/s. Reconnect after 15 minutes.