Troubleshooting

Problem

HUB power LED does not light

MATE does not find the hub

MATE does not see all connected devices

MATE displays a ‘COMM ERROR’

Action

The HUB is powered from OutBack Power FXs or Charge Controllers. Be sure all DC breakers for HUB-connected devices are on. Check or replace connecting CAT5e cables if needed.

Check the MATE code version is 2.0 or higher. Check and if necessary replace CAT5e cables connecting any device to the HUB.

Verify that all connected devices have DC power applied and are functioning properly. Check or replace CAT5e cables running from the HUB to the OutBack products. If any OutBack products were added or moved on the HUB while the MATE was powered, follow the instructions in Adding a Device to an Operating HUB section

If the MATE receives too many interrupted or corrupt communications with HUB-attached devices, it will display a COMM ERROR screen.

Choosing VIEW DEBUG brings up a screen listing all ports and accumulated errors. Any Port experiencing errors can be found by the error count after the Port number. In the example below, Port 4 has a large number of errors detected (04:025 means Port 4: showing 25 errors). Pressing any key will return to the SETUP/MATE/COMM screen, which allows error counts to be reset using the ‘RSET’ button. The DEBUG screen can be re-displayed by using the VIEW button, or user can get back to the SETUP menu by using the BACK button. Use the information on the DEBUG screen to locate the problem device. Make sure the device’s DC breaker is on, and that it is operating correctly. Check or replace CAT5e cables running from the HUB to that device.

00:000

01:000

02:000

03:000

 

04:025

05:001

 

06:001

07:001

08:001

09:001

10:001

2M:001

25 errors on Port 4

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Outback Power Systems MATE2, HUB4, MATE_B, HUB10 user manual Troubleshooting, Problem, Action