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Sony PCGA-UMS1 manual Troubleshooting, 105

Models: PCGA-UMS1

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Troubleshooting

This section describes how to solve common problems you may encounter when using your notebook. Many problems have simple solutions, so try these suggestions before you contact Sony PC Support (http://www.sony.com/pcsupport). Consult the following sections:

❑Troubleshooting Your Notebook

❑Troubleshooting the LCD Screen

❑Troubleshooting the Mouse and Touchpad

❑Troubleshooting Drives, PC Cards and Peripheral Devices

❑Troubleshooting Software

❑Troubleshooting the Modem

❑Troubleshooting Audio

❑Troubleshooting the Printer

❑Troubleshooting i.LINK devices

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Sony PCGA-UMS1 manual Troubleshooting, 105

Contents

Welcome Using Your Vaio NotebookConnecting Peripheral Devices Customizing Your Vaio Notebook Adding Memory to Your Vaio Notebook Troubleshooting 105 Getting Help 123 Welcome Change text in this variable definition to document title Using Your Vaio Notebook Keyboard Using the KeyboardKey Description Functions of the keyboard keysCombination Function Combinations and functions with the Windows keyIndicator Function IndicatorsLight Off Indicator lightsCombinations and functions with the Fn key Combinations Feature FunctionFn+ Only Toggles between LCD-only and dual LCD/TV display Using the Touchpad Action DescriptionTouchpad Action Description Using the Floppy Disk Drive To insert a floppy diskInserting a floppy disk To remove a floppy disk To remove the floppy disk driveRemoving a floppy disk Multipurpose bay release lever To reinsert the floppy disk driveInserting the floppy disk drive Using the Optical Disc Drive To insert a discEjecting the tray Inserting an optical disc To remove a discManually removing a disc To play a DVDTo play an audio CD When using your notebook to play DVDs on your TV To write data to a CD-RW or CD-R disc Using PC Cards To insert a PC cardPC Card release button PC Card slot protector Inserting a PC Card To remove a PC CardChange text in this variable definition to document title Using a Second Battery Pack To insert a second battery packSecond battery in multipurpose bay To charge the second battery pack To charge the battery packUsing weight saver for second battery cover Charging the second battery To remove the second battery packMultipurpose bay release levers Using the Weight Saver To attach the weight saverAttaching the weight saver To remove the weight saver Normal mode Using Power Saving ModesStandby mode Hibernate modeTo activate Hibernate mode Connecting phone cable Connecting a Phone LineConnecting to a LAN To set up your ethernet connectionConnecting to LAN Connecting to a LAN Change text in this variable definition to document title Connecting Peripheral Devices Connecting a Port Replicator To attach your notebook to the port replicatorPort replicator Attaching notebook to port replicator Port replicator connectorPower indicator Connecting AC adapter to port replicatorTo remove your notebook from the port replicator Disengaging notebook from port replicatorLifting notebook Connecting an External Mouse or Keyboard Connecting external mouse or keyboard to port replicatorTo connect an external mouse or keyboard Connecting a Parallel Port Printer To connect a printerPrinter port Connecting a USB Printer Connecting a USB PrinterTo connect a USB printer Connecting an external computer display Connecting an External DisplayTo connect a computer display To connect a multimedia computer displayTo connect a projector Connecting a projectorPress Result To select a displayChanging the display resolution for TV Out Connecting a TV DisplayConnecting a TV To connect a TVConnecting a TV Display Connecting a USB Device Connecting USB device to USB portTo connect a USB device Connecting an i.LINK Device To connect a digital video camera recorder Connecting digital video camera recorder to i.LINK portConnecting an i.LINK Device Connecting Vaio computers Connecting with i.LINKConnecting with an i.LINK cable Before connecting your external speakers Connecting External SpeakersConnecting speakers to the headphone jack To connect external speakersConnecting an External Microphone Connecting microphone to microphone jackTo connect an external microphone Wireless LAN Access Point Expanding Your Notebook CapabilitiesPersonal Digital Assistant Wireless LAN PC Card Customizing Your Vaio Displaying the Sony Notebook Setup Screen To display the Sony Notebook Setup screenSony Notebook Setup Screen Tab Description Sony Notebook Setup TabsControlling Power Management To view the Power Management status iconsTo activate the Power Management Toolbar To customize Power Management settings Power Management profilesIcon Description Spreadsheet Word ProcessingCommunications Automatic Profile SelectionConserving battery power Power management commandsStandby HibernateTo activate the Battery Information toolbar Displaying Battery InformationBattery icon descriptions Battery icon Battery statusBattery Information Window To display detailed battery informationDisplaying Battery Information Selecting the Display Mode To select the display modeIntel 82815 Graphics Controller Properties Screen To change the Window Design of Sony software Change text in this variable definition to document title Adding Memory to Your Vaio Notebook Typical expansion memory configuration Precautions and ProceduresTotal System Memory Slot 1 MB Slot 2 MB MB Memory Models Total System Memory Slot 1 MB Slot 2 MBMB Memory Models Removing the memory module cover Removing a Memory ModuleRemoving memory module Remove the memory moduleInstalling a Memory Module Press the module into place until it clicks Installing memory moduleViewing the Amount of Memory About the Software on Your Notebook Software Overview DVgate Digital PrintMicrosoft Internet Explorer Microsoft Office XP Pro On selected modelsMicrosoft Word Microsoft Office XP Small Business On selected modelsMovieShaker Norton AntiVirus On selected modelsQuicken PictureGearRealJukebox RealPlayerSmart Capture Vaio Action SetupSonicStage Sony on YahooVaio Support Agent VisualFlowWinDVD Application Recovery CDs Application, Driver, and System Recovery CDsDriver Recovery CDs System Recovery CDsUsing Your Recovery CDs To use the Application Recovery CDsTo use the Driver Recovery CDs Reinstalling specific drivers with the Driver Recovery CD Device Manager screen 100 Reinstalling all drivers with the Driver Recovery CDTo use the System Recovery CDs 101Properties dialog box 102 If your notebook does not start from the Recovery CD103 104 105 TroubleshootingMy notebook starts, but a Bios error is displayed Troubleshooting Your NotebookMy notebook does not start 106107 Power Management setting is not responding My notebook stops responding or does not shut down108 109 Sound of my notebook’s fan is too loudWant to change the video resolution of my display Troubleshooting the LCD ScreenWant to change the display resolution for TV Out My LCD screen is blank111 Cannot switch the LCD display to TV, and vice versaMy mouse does not work Troubleshooting the Mouse and TouchpadMy touchpad does not work properly 112113 Pointer does not move while I am using the Touchpad or MouseMy floppy disk drive cannot write to a floppy disk Troubleshooting Drives, PC Cards and Peripheral DevicesMy optical drive is not playing a CD or DVD properly 114My optical drive tray does not open My PC Card is not working115 My software program stops responding or crashes Troubleshooting SoftwareCannot use the DVgate software 116117 My modem does not work Troubleshooting the ModemMy modem connection is slow 118My speakers make no sound Troubleshooting AudioMy microphone does not work 119Troubleshooting the Printer Cannot print120 121 Troubleshooting i.LINK devices122 123 Getting HelpManuals and Online Help Files Support OptionsOperating System Online Support Vaio Support Agent Sony PC SupportSony Fax-on-Demand Sony Customer Support125 126 Software Support InformationSony Applications Sony Electronics Inc RealJukebox, RealPlayer Real Networks, IncSound Forge XP Sonic Foundry, Inc WinDVD InterVideo, Inc128 Sony Service Center129 Index130 131 LCD132 133 134 135 136