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Troubleshooting the Modem
My modem does not work.
❑Check that the phone line is plugged into the line jack. See “Connecting a Phone Line” for more information.
❑Check that the phone line is working. You can check the line by plugging in an ordinary phone and listening for a dial tone.
❑Check that the phone number the program is dialing is correct.
❑Check that the software you are using is compatible with the notebook’s modem. (All preinstalled Sony programs are compatible.)
❑If you are still experiencing problems, use your supplied Driver Recovery CD(s) to reinstall the modem drivers. See “To use the Driver Recovery CD(s)” for more information.
My modem connection is slow.
Your notebook is equipped with a
❑Have your phone company check that your phone line is free from any line noise.
❑If your problem is
❑If you are having a problem connecting with your Internet Service Provider, check that the ISP is not experiencing technical problems.
❑If you have a second phone line available, try connecting the modem to that line.