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Support Options
1VAIO®Notebook User Guide and VAIO® Notebook Quick Start
Theo nline VAIO®Notebook User Guide and printed VAIO® Notebook
Quick Startprovide you with information on how to maximize your
notebook capabilities andso lvecommon problems. To access the online
userguide, click Start on the Windows® taskbar, select Help and Support,
and click onVAIO User Guide. The Quick Start is supplied in the box
withyour notebook.
2 Manuals and Online Help Files
Thesoftware preinstalled on your notebook may come wit h an online
manual.These manuals are stored on the hard disk drive as online help
files. Youcan find the help files from the Help menu un der the specific
software application. Some software applications may come with a
printed manual.
3 OperatingSys tem Online Support
Yournotebook comes preinstalled with Microsoft® Windows®.For
operatingsystem support, you can access Microsoft® customersupport
at:http://support.microsoft.com/directory/.
4 VAIOSupport Agent
Youcan find VAIO Support Agent by clicking Startand then selecting
Helpand Support. Using advanced diagnostic technology, Sony’sVAIO
SupportAgent runs scheduled protections of your applications, network
settings,and other important software settings. When your software is
protected,you can use VAIO Support Agent to repair software problems
byrestoring your software to any of the previously protected states.
5 Sony PC Support
Thisservice provides you with instant access to information on
commonlyencountered problems. Enter a description of your problem
andthe K nowledgeDatabase searches for the correspondingsolutions
online.You can access Sony PC Support at:
http://www.sony.com/pcsupport.