Palm Zodiac manual Troubleshooting

T r o u b l e s h o o t i n g

I did an extensions-off reset and console is still not responding.

An extensions-off reset starts your console without adding anything extra to the operating system. This is similar to rebooting a PC in safe mode. All records and entries are retained after an extensions-off reset.

An extensions-off reset is extremely useful if your console stops responding after installing an add-on application. You can use an extensions-off reset to start you console and then uninstall the offending application.

1.Hold down the Function button on the front of your console.

2.While holding down the Function button, use the tip of your stylus to gently press and release the reset button.

3.When the Palm logo appears, release the Function button.

4.Delete any possibly offending applications.

5.Perform a soft reset and confirm that your console is working properly.

6.Reinstall the applications you removed one at a time until you identify the offending application, and then contact the application’s developer to report the problem.

7.Repeat steps 1 – 4 to delete the offending application.

8.After you remove the offending application, perform a soft reset before you continue using your console.

I did an extensions-off reset and console is still not responding.

If you already performed an extensions-off reset and you console is still not responding, or if you received an error while performing an extensions-off reset, you may have to perform a hard reset.

A hard reset erases all records and entries stored in your console. Never perform a hard reset unless a soft or an extensions-off reset does not correct your problem. When you perform your next HotSync operation, you can restore any data that you previously synchronized to your computer. To perform a hard reset, do the following:

1.Hold down the Power button on the front of your console.

2.While holding down the Power button , use the tip of your stylus to gently press and release the reset button.

3.When the Palm logo appears, release the Power button.

Using Your Zodiac Console 180