Palm Zodiac manual Troubleshooting, ’m having trouble installing add-on software

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Troubleshooting

For additional troubleshooting information and answers to other frequently asked questions, visit http://support.tapwave.com.

I’m having trouble installing add-on software.

Make sure the file you are trying to install is not a compressed file, such as a ZIP or SIT file. If the application is compressed, you must decompress the file before installing it.

I’m trying to run a game I just installed and I get an “Authentication Error.” What does this mean?

The games on the Tapwave.com store are locked or signed to a specific Zodiac serial number. An Authentication Error tells you that the game did not find the serial number it expected. If you get an authentication error here are a few things to check:

1.Verify that your Zodiac is registered and that the serial number on your console matches the number on the registration website.

a.Press the Home button .

b.Tap your user name in the title bar to open the menus.

c.From the App menu, select Info

d.Tap Version at the bottom of the Info screen.

e.Check the device ID number (Serial Number) at the top of the screen.

2.Check the folder(s) where you downloaded the game. Look for a TXT file with details on installing that particular game. Some games require an Installer application for the game to install and work properly. Delete the game and follow the instructions in the TXT file.

3.Make sure the file you are trying to install is not a compressed file, such as

aZIP or SIT file. If the application is compressed, you must decompress the file before installing it. Right click the ZIP file, extract all files, and then run the INSTALLER.EXE file.

Using Your Zodiac Console 178